Michael Koprowski Email & Phone Number

Louisville, Kentucky Area

Louisville, Kentucky Area

Installing, operating and maintaining state-of-the-art information systems technology including local and wide area networks, mainframe, mini and microcomputer systems and associated peripheral devices while applying diagnostic, corrective and recovery techniques to all facets of the integrated information systems,plus maintaining all necessary logs, files.

Operated and maintained peripheral equipment, such as printer, ink press, computer output sorting machine, and document reader-sorter. Monitored all printed material for quality and accuracy. Insured down time of any line was kept to a minimum. Monitoredquality, quantity, and efficiency of all printed material, while removing faulty materials and notified.

Successfully initiated and developed the first customer service department for online purchases at MallibuCentral at RivertownCrossings Mall. Have quickly analyzing problems and offered effective low-cost solutions to meet requirements of a minimaloperating budget. Maintained network connectivity for over 40 businesses in the mall with minimal down time..

While maintaining a high level of customer satisfaction, daily handled customer computer hardware and software repair and upgradesonsite. Using excellent written and oral communications skills, tracked work order tickets, insuring customer satisfaction and productwarranty issues were fulfilled in a timely and cost effective manner. With a high attention to.

Operated two Air Force Intelligence computer systems simultaneously. Supported secure Communications Data Center as off hoursSystem Manager during Desert Storm. Assisted with the computer security procedures for Intelligence systems e-mail betweenJapanese and US offices overseas. Additional duties also included monitoring and maintaining the Communication.