Michael Kramer Email & Phone Number

Dayton, Mn, Us

• I lead a team of 20 engineers tasked with building a product that tracks all infrastructure assets both on-prem as well as across the big 3 cloud providers (AWS/Azure/GCP). Over a million records and still growing.• Partner with infrastructure teams to determine the best methods/cadence to gather data.• Connect with stakeholders/customers to solicit feedback and build new features into our roadmap.• System design to ensure our product can handle the 1 million+ API requests we… Show more • I lead a team of 20 engineers tasked with building a product that tracks all infrastructure assets both on-prem as well as across the big 3 cloud providers (AWS/Azure/GCP). Over a million records and still growing.• Partner with infrastructure teams to determine the best methods/cadence to gather data.• Connect with stakeholders/customers to solicit feedback and build new features into our roadmap.• System design to ensure our product can handle the 1 million+ API requests we receive each day.• My current focus is developing a strategy for automated data quality remediation. Creating a blue/green deployment pattern for zero downtime deployments. As well as establishing a chaos engineering strategy to circumvent DR outages. Show less

• I managed a team of 9 engineers with a strong focus on automating solutions to assist application teams operate at great speeds. The phrase “I know it can be automated, I just don’t know how yet,” was somewhat of a team mantra. We constantly strove to develop new automation solutions with an ever-changing arsenal of tools.• When not promoting the work of my exceptional team members, I spent a good deal of time working with teams to review their architecture and processes in order to find… Show more • I managed a team of 9 engineers with a strong focus on automating solutions to assist application teams operate at great speeds. The phrase “I know it can be automated, I just don’t know how yet,” was somewhat of a team mantra. We constantly strove to develop new automation solutions with an ever-changing arsenal of tools.• When not promoting the work of my exceptional team members, I spent a good deal of time working with teams to review their architecture and processes in order to find opportunities for my team to provide automation assistance/solutions.• A few projects worth mentioning: Implementing the strategy for chat-bots for operations, establishing patterns for micro-services using our homegrown APIs, and developing a self-sustaining mentorship program. Show less

Greater Minneapolis-St. Paul Area

• I worked as an automation architect that would work with a vast variety of teams to build out their automation capabilities. Essentially much of this boiled down to doing data analysis to determine what teams• Created install/config/remediation chef cookbooks for a multitude of teams.• Created repeatable frameworks for teams to utilize with automation (such as automated secret retrieval from a secure vault.)• Built an API route using Python/FastAPI for our customers to utilize… Show more • I worked as an automation architect that would work with a vast variety of teams to build out their automation capabilities. Essentially much of this boiled down to doing data analysis to determine what teams• Created install/config/remediation chef cookbooks for a multitude of teams.• Created repeatable frameworks for teams to utilize with automation (such as automated secret retrieval from a secure vault.)• Built an API route using Python/FastAPI for our customers to utilize turnkey automation with simple curl commands. Show less

• I worked as a technical expert for migrating acquired entities, as well as state health care systems, into secure Optum data centers. Much of this work revolved around partnering with application teams in order to architect the infrastructure to meet their needs.• Identified opportunities for teams to utilize infrastructure as code with their applications. As well as coded and utilized tools such as Terraform, PowerShell, and Chef to provision servers, networking infrastructure, and… Show more • I worked as a technical expert for migrating acquired entities, as well as state health care systems, into secure Optum data centers. Much of this work revolved around partnering with application teams in order to architect the infrastructure to meet their needs.• Identified opportunities for teams to utilize infrastructure as code with their applications. As well as coded and utilized tools such as Terraform, PowerShell, and Chef to provision servers, networking infrastructure, and storage.• Reworked chef cookbooks to optimize code and remediate issues as well as enhance functionality. Show less

• Strong focus on data center migration for UHG. Operating as a product owner/scrum master/delivery engineer to architect and deliver the infrastructure for multiple applications. I utilized a broad assortment of devops tools including, terraform and chef to automate those builds on a VMware/azure/aws back-end.

I worked as a lead DevOps engineer/scrum master for a team of 14 engineers. My team operated in an agile methodology to improve the overall stability of 3600 physical servers hosting an additional 10,000+ virtual servers. Daily tasks: Leading agile ceremonies to ensure agile principles are adhered to while still operating in a flexible model that allows for the most efficient work environment. Automating server configurations and rollouts for both windows/CentOS. Working with partner… Show more I worked as a lead DevOps engineer/scrum master for a team of 14 engineers. My team operated in an agile methodology to improve the overall stability of 3600 physical servers hosting an additional 10,000+ virtual servers. Daily tasks: Leading agile ceremonies to ensure agile principles are adhered to while still operating in a flexible model that allows for the most efficient work environment. Automating server configurations and rollouts for both windows/CentOS. Working with partner teams to plan/execute migrations of Virtual servers from a Windows host solution to a CentOS hosted solution. Mentoring scrum masters from Bangalore to ensure that they are able to operate in a self-sufficient way while still adhering to target agile standards. I was also responsible for leading a patching team in Bangalore to facilitate windows patching for ~7000 servers.Projects: My current focus is leading a project to convert all 3600 physical windows hosts to a new hardware solution running CentOS with containers. I was also tasked with the testing/remediation of the Spectre/Meltdown security vulnerabilities across the stores environment. Show less

Brooklyn Park, Mn

As a senior solutions engineer, I focus on automating target stores infrastructure. I acted as a tech lead for a scrum team of 8 engineers and 2 scrum masters. I facilitated planning sessions, ran daily standups, and provided technical guidance.Daily tasks included: Working with the product owner to develop a road map for future sprints. Automating infrastructure to align with our DevOps strategy. Monitoring Projects: Designed and set up a Sensu monitoring system, which would… Show more As a senior solutions engineer, I focus on automating target stores infrastructure. I acted as a tech lead for a scrum team of 8 engineers and 2 scrum masters. I facilitated planning sessions, ran daily standups, and provided technical guidance.Daily tasks included: Working with the product owner to develop a road map for future sprints. Automating infrastructure to align with our DevOps strategy. Monitoring Projects: Designed and set up a Sensu monitoring system, which would utilize my PowerShell scripts to alert on critical system issues and self-recover if applicable. Create/update cookbooks to align with the desired configuration for store servers. Created standard security guidelines to secure the store's environment. Security finding remediation, ensuring quarterly PCI compliance. Setup automated Linux VM builds using MS Orchestrator as an interim solution while setting up a container solution. Show less

Brooklyn Park, Mn

I worked as a 3rd-level windows engineer with a focus on implementing new hardware solutions.Daily tasks include: designing PowerShell scripts to assist with monitoring, configuration, and recovery solutions. Incident trending and root cause analysis work. Creating documentation and running quality control on server configuration. Projects include: Migrating store servers to Dell VRTX chassis solution.

Greater Minneapolis-St. Paul Area

I worked as a 2nd level windows engineer with a focus on server 2003 – 2012r2.Daily tasks include: creating PowerShell scripts to automate monitoring, configuration, and recovery. Incident trending and root cause analysis work. As well as working to improve overall technology health in our stores, distribution, and HQ environments.Projects include: Migrating Hyper-V VDI environment to VMware VBlock environment.

Greater Minneapolis-St. Paul Area

I worked as a 2nd level support engineer with a focus on problem management. The objective of my role is to eliminate root causes of recurring incidents to increase the stability of the environment.My role also required me to be a subject matter expert on all of my supported platforms. This would entail writing documentation, training support teams, and advanced troubleshooting for escalated incidents.Primary platforms include: Exchange 2010/2013, Citrix Xen Desktop, SCCM 2012… Show more I worked as a 2nd level support engineer with a focus on problem management. The objective of my role is to eliminate root causes of recurring incidents to increase the stability of the environment.My role also required me to be a subject matter expert on all of my supported platforms. This would entail writing documentation, training support teams, and advanced troubleshooting for escalated incidents.Primary platforms include: Exchange 2010/2013, Citrix Xen Desktop, SCCM 2012, Axis surveillance cameras, Genetech – Omnicast, Video conferencing – Cisco/Polycom devices, Printers.Along with my recovery role I was also tasked to trend and forecast platform stability throughout the year. Show less

• Daily tasks included: complete support of exchange 2007/2010, advanced troubleshooting of Microsoft office 2007-2010, group policy management, active directory management, Inventory management and fullfillment of computers, parts, peripherals etc. Mac desktop/laptop support, IPhone support, Blackberry support, network cabling, server configuration and install, virus removal, vmware virtual machines support, Pivotal CRM system support, batch file scripting Commvault restores, ftp server… Show more • Daily tasks included: complete support of exchange 2007/2010, advanced troubleshooting of Microsoft office 2007-2010, group policy management, active directory management, Inventory management and fullfillment of computers, parts, peripherals etc. Mac desktop/laptop support, IPhone support, Blackberry support, network cabling, server configuration and install, virus removal, vmware virtual machines support, Pivotal CRM system support, batch file scripting Commvault restores, ftp server management. • Servers managed: Exchange 2007/2010, SharePoint 2010, Citrix xen server, WSUS update server, Kaspersky antivirus update server, Windows 2008 deployment server, Esx server.• Projects Included: Migration of Microsoft exchange 2007 to exchange 2010, migration and training of windows xp to windows 7, group policy building, migration from CIC call routing to Microsoft OCS, active directory remodeling, office 2007 to office 2010 migration and training, desktop support training and management, building golden images for desktop imaging, redesigned and implemented security for the data store and network shares, build windows 2008 ftp server. Show less

Handled register support for 700+ stores over the phone. Assisted with the rollout of an entirely new register system. Extensive trouleshooting of all vpn, phone, network, and systems problems.

Ordered and assembled computer from parts purchased online to replace registers. Advanced troubleshooting of computers/registers as well as audio and video equipment. Opened, closed, and managed the store which included filling shoe orders and ordering inventory. Worked with customers to determine foot biomechanics and fit with the correct shoe. Held training courses for new runners as well as developed marathon training guides.

Advanced Troubleshooting of Microsoft office 2007 such as Outlook, Excel, and Access. Replaced desktop’s power supplies, hard drives, processors, fans, motherboard, and disk drives. Designed and created a how-to guide for using the phone system. Conducted Training for the new phone system software to members of the company.

B.S., Computer Information Systems

Activities and Societies: UMD Cross Country Captain, UMD Track and Field Captain, UMD Soccer, Volleyball, Coaching, teaching.

Minor, Business Administration