Michael Kushinsky Email & Phone Number

Redmond, Washington, Us

Creation of knowledge base articles to proactively address frequent customer inquiries•Assess and determine root cause of issue for CRM and/or FieldOne specific solutions and appropriately resolve or escalate•Interdepartmental collaboration on resolving technical issues and providing feedback to management and development•Work independently to gather customer requirements for CRM use and assist in configuration•Respond to tickets, calls and customer emails as necessary, providing high levels of support through any contact method

Mahwah, Nj, Us

•Creation of knowledge base articles to proactively address frequent customer inquiries•Assess and determine root cause of issue for CRM and/or FieldOne specific solutions and appropriately resolve or escalate•Interdepartmental collaboration on resolving technical issues and providing feedback to management and development•Work independently to gather customer requirements for CRM use and assist in configuration•Respond to tickets, calls and customer emails as necessary, providing high levels of support through any contact method

o Provided implementation consulting to field service businesso Helped configure software to match existing workflow or consulted to enhance workflow o Trained management and front line staff in day-to-day use of softwareo Worked with 3rd party software developers to enhance clients’ existing software capabilities

Boston, Ma, Us

Account Executive o Managed a pipeline of 200 field service company prospects at any given time using Salesforce.como Primary focus on non-inventory service businesses such as cleaning, handyman services, pest control, locksmiths and lawn careo Exceeded quota every yearo Sales demonstrations were delivered via Webo Personally sold over 100 different companies our ServiceCEO software during my 2 year term as Account ExecutiveSenior Account Executive o After promotion began working with inventory service businesses in industries such as HVAC, Computer Service and Plumingo Managed a pipeline of 300 field service company prospects at any given timeo Exceeded quota every yearo Specialized in selling businesses with inventory control issueso Helped train new sales executives with product knowledge and procedural protocolo Provided post-sales, implementation and consulting services to new users

o Grew business from first customer to over $1M in annual saleso Dealt with all aspects of running a field service business - Scheduling, Dispatch, Billing, Marketing, Sales, Employee and Customer Managemento Became expert in use of ServiceCEO software to manage businesso Sold business in 2004