Michael Kutcher Email & Phone Number

Washington D.C. Metro Area

•Establish and provide training programs for financial aid staff, enabling them to comply with federal and university financial aid regulations. •Monitor the Federal Work-Study subsidy with appropriate departments on a quarterly basis. Reconcile and correct any errors on the five FWS accounts.•Review SAP and PJ appeals with the committee and make determinations based on documentation and circumstances.•Serve as the verification subject matter expert for questions from the Counseling team. Create procedures for the Counseling team to ensure consistent and accurate completion of federal verification. •Ensure online, non-traditional, and provisionally-admitted student aid is awarded and disbursed according to federal regulations.•Oversee return of Title IV calculations for accuracy and are processed within the appropriate timeframe.•Responsible for verifying, awarding, and maintaining applications for student financial aid assistance.

Washington D.C. Metro Area

• Instructed financial aid professionals in NASFAA U online courses.• Hosted weekly workshops and office hours for NASFAA U participants to review course concepts and facilitate discussion.• Developed and updated instructional videos, presentations, quizzes, tests, homework assignments, and discussion questions for NASFAA U facilitated online courses. Assisted with the development of other/new NASFAA U professional development products.• Reviewed Compiled Title IV Regulations (CFR) and other guidance published by the Department of Education to respond to NASFAA AskRegs tickets.• Presented NASFAA U courses on Student Eligibility, Consumer Information, Verification, and Professional Judgment in the 2018 and 2019 annual NASFAA conferences. • Led a NASFAA U course on Student Eligibility at the National Educational Opportunity Centers Association’s annual conference in September 2017.

• Supervised up to twelve members of the financial aid counseling team• Trained, planned and assigned work, provided annual evaluations, and resolved conflicts. Audited counselor processing and awarding actions, including the verification of student information and the determination of student eligibility.• Advised and counseled students, parents, and colleagues regarding federal, state, and institutional financial assistance programs.• Reassessed aid packages based on student appeals and revised data.• Created new business processing guides and updated current business process guides based on changes made by the Department of Education. Presented changes in policies to staff members and ensured the financial aid counselors were in compliance through quality assurance audits and weekly meetings.• Worked closely with the Associate Directors of Financial Aid to create a professionally run office with appropriate internal audits, coordinated communication, and excellent customer service. Worked closely with other campus offices and outside constituencies to resolve escalations and President Office complaints.• Served on the hiring committees for financial aid counselors and accountants.

Largo, Md

• Trained new employees in the use of Peoplesoft, Salesforce, verification, awarding, and UMUC policies and procedures.• Managed three financial aid teleworkers. • Presented training seminars on new rules and regulations on verification and communicated with teleworkers and colleagues to ensure accurate processing.• Reviewed business processing guides and made suggestions for improvements to the assistant director.• Resolved President’s Office complaints and student escalations.• Verified, awarded, and repackaged financial aid based on the need analysis formula.

• Responded to students’ inquiries concerning: awarding, disbursement policies and procedures, refund holds, refund adjustments, satisfactory academic progress (SAP) and professional judgment (PJ) policies and procedures.• Participated and subsequently chaired the professional judgment committee. Reviewed student’s special condition appeals with colleagues to determine if they satisfied the criteria for an adjustment to their FAFSA information. Made any necessary changes to their accounts and notified them of the decision via e-mail or phone.• Verified accounts selected by the Department of Education and resolved issues prior to awarding.• Prorated financial aid awards for undergraduate students completing their program in less than a standard academic year.• Reviewed IFAP and NASFAA for updates to federal regulations and made supervisors aware of any upcoming changes.• Participated in several cross-training opportunities including R2T4 processes, FISAP, and Pell Grant reconciliations.

Washington, Dc

• Conducted all federal financial aid activities for current and new students. This included providing financial aid support, entrance counseling, exit counseling and assistance with the FAFSA.• Prepared grants and loans in a timely manner in accordance with Title IV regulations and school policies and procedures.• Performed default management to reduce the number of delinquent and defaulted student borrowers. Successfully reduced the delinquency and default rate for the school by 15%.• Developed and administered a student transportation reimbursement plan to help drive enrollment and retention of low income students.• Assisted with three audits and was heavily involved with completing the documentation necessary for switching accrediting agencies. • Managed $1m accounts payable and accounts receivable by packaging and originating grants and loans to students. • Processed return of Title IV funds for withdrawn students.