Michael Laba Email & Phone Number

Colonial Heights, Virginia, United States

- Helped achieve 104% of the program revenue goal ($4.57M).- Maintain throughput of rebates processed on a weekly basis.- Play a major role in the implementation of the main rebate processing system.- Develop strong professional relationships with customers, contractors, & team members.- Demonstrate courage & a passion for helping the team win.- Offer technology insight with coworkers to better enhance the overall skills of the team.

Senior Customer Service Representative - Created & maintained excellent rapport with customers.- Promptly handled all requests for orders, order updates, & cancellations in high volume.- Worked with purchasing & production departments to assist in customer’s need for time sensitive products.- Maintained weekly goal of $100K in orders entered.- Trained new customer service representatives. - Maintained the company price book on Excel & created a PDF version for distribution.- Gained technical knowledge of products to further enhance the customer’s experience.- Contributed to development of ISO 9001:2008 guidelines & assisted in their implementation.IT Coordinator- Managed weekly visits from outside IT administrators as well as troubleshot all in-house and remote user issues prior to escalating to a Trouble Ticket.- Advised on hardware decision and researched options for workstations to meet budget.- Tested all new computer software upgrades and implemented changes to workstations.- Managed nightly tape backup system consisting of 4 weeks of tape, rotating the nightly off premise and created the End of Month to be permanently removed from rotation.- Point person on office re-design and coordinated contractors under budget.- Assisted in ordering of all computer related supplies from toner to workstation battery backups.- Either helped or chose provider for network printing solutions and became main contact for all supply reordering or service requests.- Created new October labeling system that connected to accounting system bar code system.- Created custom Excel spreadsheets with formulas to aid in the creation of publications to distribute to customer database.

- Entered information via phone call on WORD documents that were emailed to other departments.- Maintained excel log of phone calls.