Michael Laimer Email & Phone Number

Zurich, Zurich, Ch

Zurich, Zurich, Ch

Zurich, Zurich, Ch

Zurich, Zurich, Ch

Global implementation of ServiceNow "Security Operations Module"Global implementation of ServiceNow "Governance, Risk & Compliance Module"

Zurich, Zurich, Ch

Zurich, Zurich, Ch

Global QLIKsense Operational & MI Reporting Solution (Project EAGLE)

Zurich, Zurich, Ch

Global Microsoft Dynamics CRM Solution – Corporate Insurance (Z-Horizon)- CRM Software & implementation Partner evaluation/selection- Team building and staffing >32 people mixed internal/external- Established project approach & methodology (full agile delivery model)- Built-up system infrastructure, operational and governance model- Responsibility for resources and budget including cost & benefit tracking- Global "big bang" rollout in 30 countries for 3000 users (incl. trainings)- CRM system integration with global Master Data Management Solution (MDM)- Great system performance & design > Excellent end user feedback

Zurich, Zurich, Ch

Design Central Operational Support & IT Service Mgmt. Organization (SASO)- Situation assessment & gap analyses (services, processes, governance)- Definition of service catalogue for new organisation- Definition of governance model (bodies, structures, processes)- Organisational design and role/capability matrix (for hiring process)

Zurich, Zurich, Ch

Business Intelligence Portfolio Management- Program Management for multiple European BI initiatives- Consulting and support IT and business partners to define a harmonized BI convergence strategy- Development and implementation of a comprehensive Data Warehouse (DWH) and data management governance framework- Orchestrate parallel data integration through various BI projects into a single Enterprise Data Warehouse and a joined reporting solution- Responsibility for resources and budget including cost & benefit trackingTarget Operating Model Development – Strategy, People & Org. Change- Definition of BI department strategy and ambition statement based on known maturity models, IT strategy and company objectives- Stepwise implementation and on-going maintenance of the newly created BI department strategy and its derived target operating model- Establishment of BI governance model (bodies, structures, processes)- Organisational design and role/capability matrix for BI staff- Cross departmental tool, process and services alignment

Zurich, Zurich, Ch

European Enterprise DataWarehouse (EDW)- Project delivery and technical implementation of the entire BI Solution- Building of a "BI Solution" development framework based on standard Zurich SDLC/ZPMF templates and guidelines (requirement engineering, business process analyses, data modelling etc.)- Definition of end-to-end support model "blueprint" for all BI applications- Introduced governance processes and metrics, including service catalogue and SLA's for business customers- Integration of various local BI platforms (SAP Business Objects, Informatica Power Center, DB2 DWH Edition, Microstrategy Reporting) and their teams into Global Shared Services - Management of service, process and tool alignment for the entire BI Department- Design and implementation of performance monitoring for BI platforms- Establishment of BI shared platform development guidelines

Zurich, Zurich, Ch

- Business analyses and business case definition for various group level functions to subsequently define their new target operating models- MarketData IT application responsible for Bloomberg, Thomson Datastream and Reuters (Europe, Asia)- IT Project Manager / Operations Manager for global applications: >ResQ Enterprise Actuarial application >Internal control framework application (SOX - Sarbanes Oxley) >SWORD Operational risk tracking application (Oracle DB, MS SQL, IIS, IBM Webshere, Apache Webserver)