Michael Lamb Email & Phone Number

Joondalup Wa

Position: Heavy Vehicle Driving Instructor.September 2018 - Present • Trainer – Heavy Vehicle Driving Instructor – HR-A Automatic, HR-B Synchromesh and HR-Open (Non-Synchromesh gearboxes). • Licenced Driving Instructor (Government of Western Australia Department of Transport Motor Vehicle Driving Instructor - # 8583)

Carramar

Director CEAS Pty Ltd Transport & Logistics. Proprietor Small Business. Transport & Logistics, Mechanical Repairs. Auto Detailing. Construction & Builders Detailing. • Owner of Service based Small Business – Detailing (Interior& Exterior), Refinishing of Paintwork, Automotive Repairs & Maintenance and Transport & Logistics. • Proprietor (20 Years of Experience , Hands on Automotive Repairs , Maintenance , Refinishing and Detailing ) - Day to day running of a service based small business, delegation of work duties, supervision of employee’s, purchasing, computerised invoicing, office administration, use of MYOB accounting programmes and General Business Time Management• Customer Service – Ensure excellent Customer Service at all times• Account keeping, banking and handling cash at point of sale• Follow Procedure to ensure quality workmanship at all times• Eye for detail. Ability to assess Mechanical & Paint n Panel condition and detect previous accident damage repairs. Ability to assess vehicles interior and exterior paint condition (whether or not interiors can be cleaned for re-sale or paintwork corrected) • On Board Diagnostics trained. • Communications – Staff, Customers and Suppliers • Conflict Resolution - Handle customer complaints promptly and respectfully, negotiate with compromises to resolve disagreements to maintain and keep repeat business • Team Player – Promotion of team work in the work place• WHS Compliance - Ensure safe working environment and reporting of incidents and close calls, follow procedures to minimise/avoid risk of injury to self and others. Recording of incidents on incident register, Regular auditing of Personal Protective Equipment . • Autonomous Self Starting Worker/Business Owner with excellent time management skills. • First Aid Officer – Senior First Aid Qualified

Perth, Australia

H2 Stretched Hummer, Chrysler 300C & LimoVan - Limousines (Part Time) May 2012 – Present• Excellent knowledge of Perth Metropolitan area roadways. Able to read maps and use GPS • Customer service to the highest levels• Mobile Concierge • Strict adherence to booking running sheets - Precise Time Management, ensure smooth and on time hire and delivery of the charter vehicle for weddings, funerals, school balls, social events and tours• Conflict resolution - Dealing with alcohol (and sometime drug) affected customers/passengers and occasional problem members of the general public, dealing with aggressive passengers with assertive verbal but passive conflict resolution skills, ability to make compromises with unreasonable people, ability to make compromises on the run using initiative to maintain or exceed the customer’s expectations when things occasionally go wrong• Use of Initiative - Ability to accurately diagnose & rectify - mechanical, electrical and computer faults on the run to keep H2 Hummer limousine in service using OBD & OBD2 & OEM GM Tech 2 Diagnostics Device• Autonomous Driver with excellent time management skills• Handling cash and cash transactions

Osborne Park

Manager (Osborne Park Division) (Full time) July 1994 - June 1996 • Management of a 24 Hour 7 Days a week Service business• Computerised warehousing & stock control • Management of workshop staff and mobile service staff • Quality Assurance Management• Responsible for achieving sales targets• Time keeping, Payroll, Banking and handling cash transactions at point of sale• Training of staff - Using the Pirtek Fluid Systems Franchise Operations manual• Customer service and counter sales • WHS management • First Aid Officer – Senior First Aid Certificate (St John Ambulance)• Conflict resolution, employees and customers

Joondalup

• Conflict Resolution – Management of alcohol and drug affected patrons in the Hospitality Industry (Hotels & Night Clubs). Diffusing potential (and actual) violent situations. • Crowd control• Dog Handling - Using highly trained Protective German Shepherd dogs• People, Property & Asset Protection. • Administering of First Aid (St Johns Ambulance Senior First Aid Certificate).

Welshpool

Osborne Park

Pannawonica

Narrogin

Certificate Of Trade Studies - Mechanical Fitter

High School

TAE

Certificate Iv Transport & Logistics (Road Transport - Heavy Vehicle Driving Instructor), Tli41316, A