Michael Lambert Email & Phone Number

Elm Park, Merrion Road, Dublin 4

responsible for the proactive relationship management and engagement of an assigned broker panel.Building sustainable relationships with broker clients, collaborating with internal stakeholders, while utilising the relevant customer/base management strategies to add value to the broker customer experience; generating new business leads while supporting retention of Commercial business aligned to Allianz objectives of profitable and sustainable growth.Support continuous improvements in the broker and end customer journey, through collaboration with colleagues across the Customer and Allianz organisation

Elm Park, Merrion Road, Dublin 4

Ensure consistency of quality in the standards provided by the team in relation to all aspects of customer service.Plan for and organise team resources in order to maintain overall Service Levels and Service Charters.Ensure team procedures are managed/ implemented.Develop and monitor progress on individual objectives for each member of the team, providing timely and effective feedback on their performance. Identify and plan for any future skills gaps on the team and engage in open discussions with team members on their learning and development needs. Proactively manage any performance issues, escalating to the Business Manager or HR for timely advice when required.