Michael Lavender Email and Phone Number
westford, massachusetts, united states
Michael Lavender's Location
Dayton, Nevada, United States, United States
Michael Lavender's Contact Details
Michael Lavender work email
- Valid
- Valid
Michael Lavender personal email
n/a
About Michael Lavender
Michael Lavender is a Quality Auto Parts | Empowering DIY Auto Repairs at 1A Auto.
Michael Lavender's Current Company Details
1A Auto
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Quality Auto Parts | Empowering DIY Auto Repairs
westford, massachusetts, united states
- Website:
- 1aauto.com
- Employees:
- 189
Michael Lavender Work Experience Details
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Cs Support Specialist1A Auto Jan 2024 - Present
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Supervisor Customer CareLiberty Dec 2021 - Oct 2023South Lake Tahoe, California, United StatesLiberty Utilities provides electricity to the California side of Lake Tahoe. I managed a team of Customer Care Reps for offices in South Lake Tahoe and Tahoe Vista. I was responsible for supervising the day-to- day operations for the customer service departments in both locations. Part of my duties were to resolve customer and employee escalations, monitor workloads, as well as coach and develop team members.I drafted and conduct performance evaluations and set performance expectations and goals. I provided ongoing coaching to staff to help improve call quality scores and customer survey scores. My collection activities and experience include negotiations and settlement of past due accounts by setting up payment arraignments and providing additional resources for our customers needing assistance. -
Supervisor Of E-Commerce OperationsOn Tahoe Time Sep 2020 - Dec 2021South Lake Tahoe, California, United StatesI was the primary point of contact between e-commerce customers, retail vendors, and corporate partners. The objective of my position was to grow e-commerce revenue while overseeing retail order processing, vendor relations, and order fulfillment. My position required a high level of accuracy, and familiarity with gallery products. -
Business Development ManagerOdds On Promotions Jun 2018 - Sep 2020I was responsible for developing a plan of action to increase awareness, branding and sales for automotive and powersports client groups. Generated new business and sales by exploring different promotions with existing clientele to increase sales. Provide explanations of promotions that are best suited for new and existing client's interest. Analyze and assess the risk of the promotion and calculate numbers in order to provide accurate quotes. Improved client relations with detailed explanations of quotes and contract terms of executed/bound contracts and through post event follow ups. -
Finance ManagerMichael'S Reno Powersports Jul 2017 - Jun 2018Reno, Nevada AreaAs Finance Manager, I was responsible for offering vehicle financing and insurance. I provided a thorough explanation of aftermarket products and extended warranties. Sought out new lending institutions and maintained good working relationships to secure competitive interest rates and financing programs. I have a complete understanding, and comply with federal, state, and local lending regulations. Provided training for the sales team on finance programs, and the benefits of dealer financing and extended service programs -
Satisfaction Assurance LeadCustom Ink Nov 2013 - Jul 2017Reno, Nevada AreaIn my role as Satisfaction Assurance Lead, I was responsible for delivering "WOW" results by reviewing incoming orders for clarity, completeness, and design aesthetics while communicating with customers and other internal departments until delivery of the order. I managed a team of twelve that I also trained, coached, and assisted with customer escalations. I was responsible for reviewing and grading quality of work, employee reviews, and scheduling for proper coverage. -
General ManagerAaron'S, Inc Nov 2011 - Apr 2013Reno, Nevada AreaAs General Manager, I was responsible for the acquisition and maintenance of customers by leading the sales, marketing, and merchandising efforts in a retail store setting. Duties included the supervision of Sales Manager, Customer Accounts Manager, and Delivery Team. Acted as customer counselor for all non renewed leases, and directed legal action for violation of lease agreements. Maintained proper inventory levels to increase revenue. -
Customer Service ManagerBank Of The West Mar 2010 - Apr 2011Truckee, CaAs Customer Service Manager, I was responsible for all aspects of service and sales for the branch; maintained the integrity of branch operations while managing the operations staff. I performed complex customer service duties while ensuring a high level of efficiency. I worked with the Branch Manager to establish and achieve challenging sales and service for the branch. I conducted ongoing customer service, security, and technical training in the branch. -
Collection SupervisorTucson Federal Credit Union Feb 2009 - Mar 2010Tucson, Arizona AreaResponsible for the supervision and training of the collection department. Monitor collector queues and activities for all deliquent accounts. Ensure compliance of the FDCPA and Bankruptcy laws. Review collector's recommendations for legal and agency assignments. Minimize losses by development and implementation of collection and loss mitigation procedures. Review and approved all Charge Offs for branch. -
Assistant Branch ManagerFirst Financial Credit Union Feb 2008 - Aug 2008San Bernardino, Ca -
Finacial Service SpecialistArrowhead Credit Union Apr 2007 - Feb 2008Corona, Ca -
Escrow OfficerLandamerica Onestop Inc Sep 2001 - Apr 2007Orange, California, United States -
Loan OfficerHealth Associates Federal Credit Union Sep 2000 - Sep 2001Orange County, California Area -
Mortgage Loan/Consumer Lending/Collections OfficerCredit Union Of Southern California Dec 1990 - Sep 2000Greater Los Angeles Area
Frequently Asked Questions about Michael Lavender
What company does Michael Lavender work for?
Michael Lavender works for 1a Auto
What is Michael Lavender's role at the current company?
Michael Lavender's current role is Quality Auto Parts | Empowering DIY Auto Repairs.
What is Michael Lavender's email address?
Michael Lavender's email address is mi****@****ies.com
Who are Michael Lavender's colleagues?
Michael Lavender's colleagues are Jaymes Tambeau, Jessica Locke, Shrm-Cp, Hào Lê, Jason Rennick, Stann Widmer, Rachid Yazdi, Moises Gutierrez-Paredes.
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Michael Lavender
Boston University Student - Major: Mechanical Engineering With A Concentration In Aerospace EngineeringNew York City Metropolitan Area -
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