Michael Lim Email & Phone Number

Sydney, Nsw, Au

Sydney, Australia

▶ Worked with global remote teams, including Ireland and New Zealand business partners.▶ Applied SAFe principles, Agile and JIRA practices to manage projects, synchronising deliverables and fostering adaptability and collaboration with cross-functional teams, driving continuous improvement.▶ Managed JIRA artifacts, minimising delays, improving iterations, and delivering high-quality solutions.▶ Supported securitisation of ANZ credit cards, enabling Treasury to market Humm credit… Show more ▶ Worked with global remote teams, including Ireland and New Zealand business partners.▶ Applied SAFe principles, Agile and JIRA practices to manage projects, synchronising deliverables and fostering adaptability and collaboration with cross-functional teams, driving continuous improvement.▶ Managed JIRA artifacts, minimising delays, improving iterations, and delivering high-quality solutions.▶ Supported securitisation of ANZ credit cards, enabling Treasury to market Humm credit card debt.▶ Enabled European market expansion by meeting Single European Payments Area (SEPA) regulatory compliance and legal regulations.▶ Met credit risk and collections compliance, enabling customer trust and reducing harmful debt exposure.▶ Delivered NZ Credit Contracts and Consumer Finance Act (CCCFA) changes on time, simplifying originations and increasing Net Promoter Score (NPS).▶ Resolved a critical issue during the CFA deployment, earning a $280 bonus from the Product Manager for identifying a creative solution that addressed an overwritten credit rule discovered just before deployment, ensuring the project met its delivery deadline and received approval from the Credit Risk Manager.▶ Improved service delivery processes as the SME for Mastercard Originations and Credit Risk platforms.▶ Reduced downtime and improved transaction speeds with card platform migrations.▶ Automated Australian card and leasing collection workflows and reduced manual handling.▶ Migrated legacy cards in ANZ to new Mastercard platforms (Skye/humm90), enabling portfolio growth.▶ Increased credit product accessibility, expanding financing options and instant card provisioning for ANZ Mastercard customers, enabling immediate spending upon account setup.▶ Simplified income verification for New Zealand Mastercard, increasing verification options and efficiency.▶ Strengthened financial resilience via securitisation projects, improving liquidity and reinvestment capacity. Show less

Sydney, Australia

▶ Partnered with David Jones to issue American Express Alliance cards supported by the merchant network, delivering the project on schedule.▶ Co-originated enabling PIN creation on POS terminals, eliminating PIN mailers and saving $12M annually across Australia, New Zealand, and Canada.▶ Managed issuing American Express Centurion Titanium cards in metallic titanium with an extended life concept. Delivered the first extended-life product and generated significant cost savings.▶ Led… Show more ▶ Partnered with David Jones to issue American Express Alliance cards supported by the merchant network, delivering the project on schedule.▶ Co-originated enabling PIN creation on POS terminals, eliminating PIN mailers and saving $12M annually across Australia, New Zealand, and Canada.▶ Managed issuing American Express Centurion Titanium cards in metallic titanium with an extended life concept. Delivered the first extended-life product and generated significant cost savings.▶ Led initiatives as the SME for card issuance processes, collaborating with stakeholders to define, analyse, and document technical and business requirements while creating process flows, wireframes, and specifications to meet business and compliance needs.▶ Rationalised plastic media as the concept originator and SME, reducing stock write-offs, enabling bulk production savings, and achieving $8M in annual cost reductions. Show less

Sydney, Australia

Sydney Area, Australia

Sydney Area, Australia