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Michael Lively is listed as Hospitality professional skilled in management and guest services. at Avenu Insights & Analytics, a company with 413 employees, based in Graysville, Alabama, United States. AeroLeads shows a matched LinkedIn profile for Michael Lively.
Michael Lively previously worked as Senior Compliance Reporting Analyst at Avenu Insights & Analytics and Guest Services Supervisor at The Historic Tutwiler Hotel / Hampton Inn And Suites. Michael Lively holds Business Administration, Business Administration And Management, General from Lee University.
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Leverages deep understanding of hospitality operations along with the value of branding and reputation. Quick to learn and impact teams and processes. Blends high energy, outgoing personality, and customer focus with resourcefulness, responsiveness and passion for the hospitality industry to deliver in key performance areas. Always a team builder and willing to go above and beyond responsibilities. Encourages all team members to do their best to make the organization the best.
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United States
Inbound/outbound telephone customer service, handle support emails, refunds, research, resolve, and record problems. Work in conjunction with other departments for training, data entry, taxpayer support and communications. Review ordinances/acts/legislation to become familiar with requirements, rates, municipal workflows, and representatives of city/county.
Birmingham, Alabama Area
Recruited based on reputation for delivering exceptional guest experiences in prior roles as general manager at other properties. Tasked with reversing recent customer service decline and taking this historic but aging property to the next level of guest service and satisfaction. Manage and train up to 10 staff on guest service principles and techniques.
Birmingham, Alabama Area
Promoted to open this brand-new property based on reputation for responsiveness, work ethic, customer-orientation and team leadership in prior role. Oversaw all aspects of building construction including set up of each individual suite. Recruited and managed staff of ten including department heads and suite keepers. Built culture of customer-focus..
Hoover, Alabama, United States
Elevated based on prior performance at Fairfield to lead staff of up to 25 across all guest service and operational functions in ensuring highest levels of guest satisfaction. With 24-hour on call readiness, oversaw HR, scheduling and payroll, housekeeping QA, guest satisfaction, event coordination. Replied to guest surveys.
Kept records of room availability and guests' accounts manually or digitally. Posted charges. Computed bills and collected payments. Recorded and directed guest comments. Answered inquiries pertaining to hotel services, travel directions, and shopping, dining, or entertainment. Oversaw reservation specialist and weekend engineer.
Fultondale, Alabama, United States
Concurrent while working at Fairfield Inn and Suite. Served in customer-facing and operational roles managing variety of logistics and customer service functions. Examined shipment contents and verified accuracy. Communicated with company representatives to rectify inconsistencies. Determined staffing, material or equipment needs. Routed materials to.
Other employees you can reach at avenuinsights.com. View company contacts for 413 employees →
Renuka Gomasani
Colleague at Avenu Insights & AnalyticsBengaluru, Karnataka, India, India
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RS
Rashmeen Sabharwal
Colleague at Avenu Insights & AnalyticsBrampton, Ontario, Canada, Canada
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JG
Jordan Gibson
Colleague at Avenu Insights & AnalyticsWoodland, California, United States, United States
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RB
Roberto Bernardo Uribe Millan
Colleague at Avenu Insights & AnalyticsToronto, Ontario, Canada, Canada
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JR
Jayapriya Rajakeerthy
Colleague at Avenu Insights & AnalyticsBengaluru, Karnataka, India, India
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AR
Ashley Russell
Colleague at Avenu Insights & AnalyticsTampa, Florida, United States, United States
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KJ
Kevin J Mason
Colleague at Avenu Insights & AnalyticsGreater Edmonton Metropolitan Area, Canada
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RS
Randy Stroede
Colleague at Avenu Insights & AnalyticsSt Louis, Missouri, United States, United States
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SO
Sandy Oliver, Pmc-Iii
Colleague at Avenu Insights & AnalyticsMilwaukee, Wisconsin, United States, United States
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KB
Katie Bellew
Colleague at Avenu Insights & AnalyticsUnited States, United States
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Quick answers generated from the profile data available on this page.
Michael Lively works for Avenu Insights & Analytics.
Michael Lively is listed as Hospitality professional skilled in management and guest services. at Avenu Insights & Analytics.
Michael Lively is based in Graysville, Alabama, United States while working with Avenu Insights & Analytics.
Michael Lively has worked for Avenu Insights & Analytics, The Historic Tutwiler Hotel / Hampton Inn And Suites, Homewood Suites / Aum Enterprise Llc, Hampton Inn & Suites / Aum Enterprise Llc, and Fairfield Inn And Suites Marriott / Aum Enterprise Llc.
Michael Lively's colleagues at Avenu Insights & Analytics include Renuka Gomasani, Rashmeen Sabharwal, Jordan Gibson, Roberto Bernardo Uribe Millan, and Jayapriya Rajakeerthy.
You can use AeroLeads to view verified contact signals for Michael Lively at Avenu Insights & Analytics, including work email, phone, and LinkedIn data when available.
Michael Lively holds Business Administration, Business Administration And Management, General from Lee University.
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