Michael Lopez Email & Phone Number

City Of Industry, Ca

City Of Industry, Ca

Provides second level on-site and remote-site desktop and VIP support.Supports both 600 Windows-based (XP and Windows 7) systems and 100 OS X systems.Supports BlackBerry and iPhone'sResponsible for maintaining standard build images for Windows and OS X systems.Supports Office365 - Exchange/Outlook, Lync, Office Live Meeting services.Assist server team with supporting on-site servers, Windows 2003 and 2008.

Provided first and second level on-site, remote, and on-call desktop, server, and network support.Support included on-site, help desk, home office, plus evening and weekend on-callConducted desktop, server, switch hardware and software installation, troubleshooting and resolutionProvided BlackBerry BES and device supportAdministrator for Microsoft SharePoint, System Center Configuration Manager, and Citrix XenApp serversConducted quarterly SAS 70 and SOX auditsProvided technical support for Check 21 imaging and processing

Provided daily server support for up to fourteen accounts, totaling over 800 servers, plus coordinated daily support efforts with our BestShore team:Coordinated Chennai, India BestShore support, to compliment US-Based support, and achieved having BestShore support 76% of Midwest Wintel’s server base. Helped train BestShore team on handling on-call support, incident resolution, change process requests, and software upgrades.Accomplished implementing policy compliance software on our supported servers, trained staff on processing server audits, plus remediation, and verified servers met SAS 70 compliance.Managed the daily on-call schedule for Midwest Wintel, for both Auburn Hills and Chennai.Represented department in meetings reviewing customer server proposals. Provided support for Windows, VMware ESX, Citrix MetaFrame Presentation Server, IIS, Terminal Server, Microsoft Clustering, and storage area networks.

Acting Distributed Systems Support (DSS) tower lead, responsible for providing and delivering daily DSS Services per contract and service level agreement for Kellwood account:Led the technical support team responsible for supporting 78 NT servers, 600 network printers, 4.9 terabytes of information, 3 server applications, 1,800 PC’s, 400 laptops, 653 peripherals, and 16,000 software seats spread across 107 locations. Stopped the account from paying performance penalties totaling $50,000 per month by meeting monthly SLA requirementsImproved PC support and meet monthly SLA requirements, while having support staff reduced by 35% and service caseload increased by 400%.Helped position the account to begin receiving partial return of past paid penalties by meeting PC SLA requirements for four months in a row.Helped provide timely, consistent, and repeatable service for the desktop support side of infrastructure

As senior support lead, improved daily desktop support at EDS’ Kellwood account, both at the assigned local site and across the account, for the purpose of helping the account meet service level agreements by conducting the following:Organized daily PC and server support at Kellwood’s Western Region site by establishing basic support and same day service practices; prior, service could take up to two months to complete.Created and established desktop hardware and software standards plus upgraded or replaced existing systems to meet the new standards.Upgraded server infrastructure to ensure it followed corporate established standards.Helped infrastructure manager monitor and direct all daily desktop support activities across Kellwood; addressed all daily support issues that surfaced.Helped infrastructure manager develop both goals and a support plan for the desktop support team; helped the team with technical and career development.

Led technical service team supporting Avco’s distributed infrastructure environment across the United States, consisting of 128 NT servers, 80 network printers, 2.5 terabytes of information, 6 BackOffice applications, 890 PC’s, and 165 laptop’s spread across 5 locations.Established a technical support team to provide electronic mail, file and printer sharing services, plus application server support which Avco US relied on for conducting their daily operations.Implemented Internet mail services for the US and international headquarters to improve communication with Avco’s customers, vendors, outside companies, and our parent company—Textron.Implemented both infrastructure and support services for Avco’s sales force automation system.Converted cc:Mail to Microsoft Exchange, upgraded Exchange from 4.0 to 4.5 to 5.0, and implemented Internet mail services.Implemented a three-tier virus protection environment to stop and prevent future virus outbreaks.

Improved Isuzu staff access to vehicle and parts information, by headed efforts on implementing office automation and client/server services.Technical Project Manager for the team that replaced Isuzu's AS400 minicomputers, IBM host controllers, Banyan Vines, Novell Netware, and AppleTalk networks with a Windows NT based wide area network.Created a wide area network for Isuzu by using Windows NT, BackOffice, and 3Com Networking equipment for the infrastructure; this made every computing and peripheral device accessible.Identified and implemented development techniques to reduce time and cost of providing new systems by leading a team of six developers to introduce and establish client/server development.

Provided PC and local area network support for 35 servers and 750 PC’s across 20 locations spread across the United States.Lead analyst for the Office Automation Team responsible for daily PC/LAN support.Designed and implemented wide area network services, a standard office software load, and PC’s for every office staff at every North America location.Improved dealership access to receiving requested vehicles by allowing the sales force to order vehicles for dealers by implementing a sales automation system.Implemented help desk tracking system to reduce the time customers waited for obtaining PC services such as ordering PC’s, installing PC’s, repairing PC’s, and receiving help on using office software.Helped Human Resources meet government requirements by implementing HRIS and allowing the human resources’ staff to share the information over a local area network.Migrated company over to a Windows and Office environment.

PC Support Specialist/Programmer AnalystProvided both PC and local area network support, within a campus environment, for 4,500 employees.Led team responsible for installing 1200 PC’s and Macintoshes allowing our engineering staff to successfully bid and win weapon contracts.Reduced application development backlogs by introducing 4th generation software and creating an information center to train and support customers on 4th generation software, giving the engineering staff the ability to develop applications.Developed class training material, plus taught courses on computer basics, word processing, spreadsheet, database, and presentation software.Responsible for installing both Novell Netware and Macintosh networks.Accomplished the following: created PC and Macintosh equipment standards, established a telephone PC hot line, published a monthly newsletter, and setup a PC walk-in center.

Bachelor Of Science, Business Administration With Emphasis In Computer Information Systems

Education record