Michael Lowe Email & Phone Number

Hillsboro, Oregon (Remote)

Retained following Acumed’s acquisition of ExsoMed to establish and lead all-new business intelligence division under company’s commercial excellence umbrella. Develop and rebuild enterprise-wide data strategy, including owning multi-ERP data warehouse that consolidates and organizes data from several disparate systems, to unify cross-functional teams toward shared company strategies. Recruited, assembled, and trained growing team, including database administrator, senior architect, and senior analysts. • Optimized Acumed’s growth potential through data-driven insights that inform executive decision-making and expansion planning.• Enabled development of effective sales strategies and KPI metrics via launch of consumer search behavior analysis program, gathering data on consumer journey, behavior, performance, acquisition, and retention.

Aliso Viejo, California, United States

Oversaw strategy and operations across customer service, inventory management, warehouse and supply chain management, revenue, and quality control for startup medical device enterprise. Evaluated data analytics to monitor performance and identify sales channel growth and business development opportunities. Provided strategic guidance and logistical support for 50+ distributors and hundreds of sales representatives. • Identified need for enterprise resource planning (ERP) system within first 6 months, building business case to secure board of directors’ approval and leading successful launch within 3 months. • Served lead role within due diligence team, guiding successful corporate acquisition. Coordinated seamless integrations of information and analytics systems while maintaining daily operations.

Compton, Ca

Recruited to build consumer intelligence database enabling development of optimized customer retention models and organizational structure through precise KPIs and analytics. Promoted to develop and execute data-based consumer strategy, leveraging analytics to evaluate effectiveness of customer outreach processes.• Led development and implementation of comprehensive, data-based retail consumer strategy for vehicle retailer, serving as key member of retail team; utilized market analytics to identify ideal locations for new retail branches.• Enabled multimillion-dollar business expansion by providing data-based location recommendations for 10–20 new, successful retail stores.

Torrance, Ca

Managed all aspects of consumer-based analytics and CRM strategy, leading cross-functional projects and programs to improve customer retention and capture residual vehicle value for leasing company. Established and maintained strategic partnership between finance and motor divisions to leverage consumer data.• Developed consumer KPI dashboard to supply field representatives and dealers with intelligence, leveraging Extreme Service’s dealer incentive information to build retention model.• Ensured Personal Identifiable Information (PII) and Sarbanes–Oxley Act (SOX) compliance as financial and data management subject matter expert (SME), defining business requirements and engineering design of entirely new automated consumer intelligence database.

Tasked with providing data-driven insights and understanding of customer retention metrics for newly formed Sales Growth and Strategy division, leading team of 2 direct reports. Developed metrics to build programs for managing retail customers and customers approaching end of lease. Identified off-lease customers and assisted area managers in forecasting potential losses and increasing retention. • Leveraged consumer data to define organization’s first retention reporting based on customer categorization. • Overhauled all internal communications to align Honda Motor and Honda Finance divisions.

Long Beach

Artificial Intelligence: Implications For Business Strategy Executive Program

Business Administration, Finance

Associate Of Arts - Aa