Michael Lowe Email & Phone Number

New York, New York, United States

• Manage the Identity Services and Workplace Engineering Teams, focusing on Identity Management for 11K+ users and end-point device management for 600 hand-held and 3300 laptops (Windows/Mac) within 4 Major MSG entities and affiliate companies. Responsibilities include daily onboarding/offboarding, security management and delegation, SOX auditing for Identity and Corporate Systems applications, system patching and mobile device management (MDM) policy and coordinate with the Information Security team for Zero Trust implementation with Netskope.• Rearchitected the Hybrid Active Directory Infrastructure to optimize on-prem and cloud management allowing the creation of a true Disaster Recovery configuration centered around Security of sensitive users/groups and auditing for SOX and PCI. Cleanup removed 150 GPO’s and 7500 user objects.• Reorganized Microsoft licensing for onboarding/offboarding users producing a cost avoidance of 250K or the recovery of 625 Microsoft e5 Licenses.• Created SOX Audit processes for Identity expanding from AD/Azure to 10+ Financial Applications. Each audit documented with an integrated approval process via ServiceNow that is completed within 15 days by 3 engineers compared to 6 teams, and 12 resources that completed in 30 days.• Centralized onboarding automation for FTE, consultants, and affiliates in a Hybrid AD environment consisting of 11K users. • Implemented MAM/MDM security policies for endpoint management of company-owned devices introducing a least privilege and application management solution for Windows and Mac’s without budget impact.• Created IAM Knowledge Base organizing 100+ articles detailing processes, procedures and troubleshooting allow proactive daily verifications of common administrative issues for Identity.• Managed cloud collaboration platforms for Box, Dropbox and Tenant Management of SharePoint and OneDrive.

Las Vegas, Nevada, United States

IT Consultant, Information Technology, August – November 2021• Manage Migration of 570+ users’ mail services to MS 365 from a 3rd party cloud provider focusing on UPN alignment, Domain Consolidation, branding administration and security compliance.• Integrated operational support teams from two distinct organizations to a centralized administrative model focusing on most restrictive security.• Established Identity standards for separation of administration and PIM eligibility in MS365.• Organized cleanup of PIM and Exchange roles to tighten security• Accomplishments: Successfully migrated 570+ mailboxes and 7PB of storage within 3 months centralizing administration, collaboration, and user Identity. Created administrative accounts and aligned security with protective identity management to separate administration from day-to-day user.

Orlando, Florida Area

• Managed a diverse operations team of 123 resources, focusing on service management and operational engineering for a server portfolio of 17K servers and a storage portfolio managing 25PB of Data. Responsibilities include server and storage operational engineering, process standardization and service management billing/recovery, with focus on strategic roadmap initiatives, server and storage automation, storage operational management, server Virtualization management, server hardware support management and supplier SLA approval/oversight. (Platform Operations budget was $105M.)• Renegotiated HPe support contracts centralizing device support for server and storage under one master contract, avoiding individual support models producing YoY savings of $750K. Successfully added support for an additional 2500 physical servers with no additional headcount, and reorganized VMware licensing footprint by optimizing host device resources producing a cost efficiency of $5M over 3 year period.• Manage servers for both x86 and RISC, Storage Operations across Dell/EMC, NetApp, Hitachi and HPE Platforms and Supplier services; manage contracts in a combined budget of more than $100M.• Replaced Data Protection Services platform from Dell/EMC Data Domains with Rubrik, producing an expected cost efficiency of $8M over 6 years. Included a refresh project for 8 SAN Fabrics, reduction of 10 storage switches and over 5700 fiber cable runs to modernize storage operations management.• Global Systems compliance and application management of 20K devices, using WSUS, BigFix and VRA. Reduced operational support incidents by 10% compared to previous YoY baseline for 2017 to 2018.• Managed the cloud migration of 8K+ servers to AWS for Digital Services producing a cost avoidance of 15M+ over 3 years.

Orlando, Florida Area

• Managed geographically diverse team of professionals who specialized in operations of Active Directory, DNS, and PKI. Portfolio responsibilities include redesign of DNS architecture, AD migrations and system integrations activities, driving separation from General Electric and integration to Comcast, with primary focus on Identity Management, BYOD, SSO and PCI/SOX auditing. Total budget for Domain Services was just less than $2.5M with programs totaling $5M-plus.• Designed process for the integration of seven distinct Active Directory Domains into one domain for centralized Identity Management and access to resources. Planning involved new HW infrastructure and alignment with email redesign.• Enforced compliance and mitigated support risks through integration of disparate domain structures resulting from legacy merger activities. • Established governance for identity standards for contributed assets, integrating seven domains’ identities into one with no business interruption. Footprint of 40K users and 150K objects globally.• Managed Audits for PCI and SOX in coordination with legal and audit teams to ensure compliance.• Redesigned DNS global infrastructure in under 10 months along with the risk of separation of DNS ownership from General Electric. Portfolio management consisted of over 9200 domains.

Orlando, Florida Area

• Managed distributed teams responsible for x86-based systems centered on integrations and consolidations of Virtualization and Active Directory. Footprint consisted of 600 physical servers virtualized and 110 domains, consolidating 50 domains and a migration of more than 40K domestic and international users.• Enforced compliance through disaster recovery scenarios for Virtualization, Active Directory, DHCP and DNS.• Managed Peer Review of Project Engineering implementations enhanced collaboration between different IT Departments.• Managed two-year virtualization of Active Directory project that produced cost savings of $2M (42% reduction). Replaced all physical servers in remote sites with Virtual infrastructure.• Engineered the centralization of WINS and DNS services for merged or acquired entities into a single namespace, consolidating 600 static entries, 22 DNS Servers, Unix and Windows, and creating reduction of the datacenter footprint to 6 servers, with a savings estimated at $100K YoY.