Michael Lund Email & Phone Number

Clermont, Fl, Us

Florida, United States

The Solutions Architect is the primary pre and post sales technical resource for Sales and Customer Operations. Responsible for proactively driving and managing the customer technology requirements through all levels of the sales and service delivery processes. Working in conjunction with the sales teams as the key technical advisor and product advocate for all products. This includes being able to articulate technology and product positioning to both business and technical users. Identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the customer lifecycle while maintaining strong relationships. The Solutions Architect serves as the Subject Matter Expert (SME) to the sales teams for voice, data, video and other product opportunities as they are developed. Further, the SA is valuable resource to our customers by transferring knowledge to allow them to be better consumers.

Central Florida

Leader with 22 years of global experience providing creative network solutions to Fortune 500 companies focused on emerging technologies. Partners and manages resources effectively to provide solutions, negotiate and deliver solutions that meet client’s business needs and drive revenue. Strengths include consultative solution sales, understanding multifaceted networks, high level focus to meet client needs in rapidly changing markets. Exceptional in developing long-term relationships with customers built on trust and great service.Recent projects:• Developed a customer centric Global Cloud based Contact Center Solution.• Led a large enterprise to enable collection of telemetry data from their OEM equipment to enable better serve their end customers.• Developed Global SIP Voice solution to support a Cloud based contact center.• Developed a Remote Monitoring and Management platform using mobility as the transport to provide a cost-effective back-up solution to remote sites for a global company.• Created and developed a solution for a large bandwidth diverse path transport for a new EMEA HQ.• Supported several clients needs for business continuity during the COVID pandemic.• Grew existing Cloud and VPN Services within targeted organizations to drive “Private Cloud” adoption.

Florida

Responsible for consulting with customers to provide technical expertise regarding the design, customization, implementation of highly complex technical products and services.

Sales leader with 18 years of experience selling to Fortune 250 companies focused on emerging technologies. Manage resources effectively to create solutions that meet client’s business needs in an ever-changing and complex environment. Strengths include developing long-term relationships with customers built on trust and great service. Consultative solution sales, high level focus in fast-paced, rapidly changing markets, with demonstrable results.Helped a Global Client with network transformation from a global MPLS network to a global SD-WAN network utilizing Velocloud and ZScaler. Helped a Global Client deploy O365 securely using AT&T's NetBond and Network Based Firewall relieving pressure on their Internet infrastructure and allowing them to avoid a major cost increase in legacy security platforms. Sold and implemented the first Managed Cisco Telepresence solution for an AT&T client, globally deployed.Created, developed and implemented a custom H.323 and SIP based VoIP solution for a global client. Resulting in revenue growth for AT&T and cost savings for client of 25%.Designed and implemented several large scale global MPLS Networks.Experience in: SD-WAN, Cloud, Cloud Security, Telepresence, SIP, Ethernet Private Line, DWDM, MPLS, IPSec, SSL, Internet Services, Client Hosting.

Director of Information Systems: Manage staffing, budgeting, development, design, of all infrastructure and applications. Oversee the design and implementation of the network and application infrastructure to support the business. Manage the design and development of the external facing web infrastructure. Report directly to the CEO, 4 direct reports, and 30 in-direct reports across the various teams. Director of Business Development: responsible for the planning, organizing, and implementation of the business plan. Report to CEO and COO.

Director of Purchasing: responsible for purchasing inventory, and the negotiation of prices. Managed Vendor relations to reduce the cost of goods sold, with the overall goal of increasing inventory turns, while maintaining enough supplies on hand to be the choice supplier in the area.Director of Information Systems: responsible for troubleshooting and maintaining both hardware and software on all PCs, Laptops, and Servers.

Create the start-up business plan for this company including: marketing plans, operational plans, revenue projections, and future expansion opportunities. Coordinate the construction phase and opening of this establishment. Hire/Fire all staff, 3 full-time and 20 part-time reports. Manage the day-to-day operations, implementing marketing strategies, and ensuring the profitability of the corporation as a whole.

Ms, Information And Communication Sciences

Activities and Societies: Projects: Network Integration Center, VPN Forum, and Ball Foster Unified Communications Project.

Bs, Entrepreneurship And Business Management

Activities and Societies: Graduates are required to write a complete business plan for a startup company. The plan is then presented.