Michael Lydo Email & Phone Number

New York, United States

Buffalo, New York, United States

Managing the adoption of Software, Support, and Advanced Services provided in the Global Enterprise Modernization Software and Support EAs within Public Sector.

• Develop and drive accounts while seeking new leads for enterprise business.
• Lead customer success, software, and licensing sales strategy discussions. Leading to higher renewals, consumption, and expansion.
• Expert on creating Customer Success Plans, including identifying business outcomes, KPI’s and barriers for success.
• Create documentation and presentations on consumption reporting and engage in regularly scheduled business reviews.
• Work with customer to ensure they understand the technical on-boarding process, timelines, and the benefits of their investment.
• Train internally and customers on the specifics of a particular software purchased during one-on-ones or events including thousands of attendees.

• Responsible for creating and maintaining a straightforward annuity process and overall SaaS program.
• Work with account teams to communicate current usage patterns and identify new opportunities.
• Providing new, renewal and modified quotes and support, to account teams and customers.
• Lead educational sessions with customers and internal sales teams in new and existing policies and processes.
• Control all annuity documents, terms, and conditions while monitoring and tracking all overages and feature usage.

Buffalo/Niagara, New York Area

• Responsible for maintaining and growing DOD, civilian, healthcare, and commercial accounts year to year.
• Proactively identify new opportunities and see through all service transactions from start to finish.
• Manage pipeline to support vendor and customer needs.
• Lead educational sessions with the Iron Bow sales teams in new and existing policies and processes.
• Complete multiple tasks and remain well organized while working with strict deadlines.

Williamsville, NY 14221

Responsible for growing profitable sales, activations, and market share of the assigned vendor.Maintain a detailed understanding of current technology and its key competitive products.Manage pipeline and transactions to support vendor and customer needs.Lead educational sessions with the customer and be the main contact closing deals.Consistently achieve.

Williamsville, NY 14221

Maintain team inbox by quoting various products and maintenance.Enabling profitable sales activations and market sharing.Manage pipeline to ensure building and maintaining of client relationships.Lead educational sessions with customers and help support sales in closing deals.Educate and oversee team members in new business unit policies and processes.

Cheektowaga, NY 14227

Balance a sales and managerial role simultaneously, including the hiring of employees.Train and educate new hires on products and company policies.Trusted to open, close, and be accountable for the daily finances of the organization.Designed and created marketing campaigns for all three locations and special events/sale promotions.Required to be.