Michael Lyons Email & Phone Number

London, England, United Kingdom

London, United Kingdom

Full accountability of 25,000 sq foot store in a complex North London environment. direct line management of 10 managers and circa 150 colleagues.Holloway has one of the highest RPF in London, taking on average £600k a week peaking to £1m when trading a full 7 days on peak Christmas week. Complex environment meaning regular liaison with local Police, Islington councillors and charity / support networks in the local community. My time at Holloway has been predominantly focussed on promoting internal talent with two senior promotions in my time here as well as performance management, seeing 3 managers and a number of colleagues turned over due to performance or conduct issues. This has allowed me to rebuild the team, recruiting locally and finding people who fit the roles needed. I work closely with the London Regional Manager to support peer group store managers with disciplinaries, coaching and advice. I also have built a strong relationship with key stakeholders in the business to highlight areas of the store / operation that can be improved.

London, England, United Kingdom

Full accountability of 49,000 sq foot / dual site store with circa 250 colleagues and direct line management of 9 department managers. Set store up as a showcase for the London Region “what good looks like” both from a customer perspective and colleague development in extremely challenging payroll conditions. Clear and live development plans within my team including pathways to Store Management and colleagues to department management within my first 6 months. Number one cash taking store across London for the month of December including record breaking Saturday trade. Embed rhythm and routine through clear colleague engagement and training as well as maintain absence under 3% consistently post Christmas. Work closely with the regional team and store support structure to feedback and work through efficiencies that impact store operation and customer experience. Operates as a lead Store Manager for the cluster of stores geographical to Erith with a strong peer to peer relationship as well as business leadership enabling honest and open conversations.

London, Marble Arch, United Kingdom

Overall accountability and running of the Foods & Hospitality operations from backstage to shop floor with an annual turnover of £38m and circa 200 colleague headcount. Supporting the Store manager with strategy, decision making and operating model of £100m a year business working with and coaching my peer group across different business units and the stores team managers.Lead store visits in the absence of store manager across all business units including the need to develop strong relationships with stakeholders within the business and provide relevant customer insight and feedback on any key focus areas. I am also expected to provide feedback direct into the M&S support centre in order to influence improvement for future promotional launches, business communications and colleague engagement.

London, Oxford Circus, United Kingdom

Overall accountability for the effective engagement and motivation of my management team and a colleague headcount of up to 150 in order to ensure that quality service delivers an annual sales forecast of £20m across three separate units of the Oxford Circus.Support Store Manager with the overall running of a £50m a year store and it's strategy. Ensuring customer satisfaction is at the forefront of our decision making and that targets for the quarterly/yearly are kept on track with all KPI lead managers. Engaging and checking in regularly with my peer group across different business units and the stores section management team so that all store colleagues are clear on their role not only for the customer but also the part they play in the community being built in the store.

London, United Kingdom - Islington

Annual turnover of £17.5m worked to establish operational efficiencies through the team and their accountable areas and roles. Embedding structure that better utilitisied staffing models to deliver efficiencies in Foods and Clothing and better suited custoner needs.

London, United Kingdom - Covent Garden

Given a specific remit to overhaul the Foods operation in an exceptionally high RPF store with an average footfall of between 75k and 90k a week and an annual turnover of £18m. This role meant there was an essential need for pace and engagement at all levels across the store that motivated the team for change and work to build a change in Foods that was sustainable.

London, United Kingdom - Hampstead

One the highest cash takings and RPF Food halls in our business with annual turnover of £17m, Hampstead is a complex site with a number of operational challenges needed to ensure good relations with neighbours constantly. Two years in role allowed me to see my appointment through in building something with a team that delivered a number huge successes.

London, United Kingdom - Stratford Westfields

Responsible of the running, operation and delivering of key performance indicators on across a Foods business with a £17m turnover, Trading at +15% growth ahead of forecast. Key objectives was to stabilize the operation of the Food hall following the huge footfall driven by London 2012 Olympics into the east London area and local property development.

London, United Kingdom - Central London

Working across 10 central London Stores / Food halls to support coaching and share best practices to ultimately deliver a consistent customer experience for M&S customers.

London, United Kingdom - Ruislip

Small format Store Manager role with a annual turnover of £9m. Delivered a full set of KPIs and awarded Store Manager of the Year North London Region 2012.

Bachelor'S Degree, Sixth Form, A Level English C, History C & Media C. As Level Graphic Design B

9 A*-C Gcse Grades