Michael Lyons Email & Phone Number

Northeast Pittsburgh

Interact directly with customers in the restaurant and hospitality industry, selling product solutions and providing prompt, personal and reliable services to both new and existing customers. Responsible for driving new customer sales growth through direct sales and assigned distributor/s by personal sales efforts and by aiding sales teams to sell PureForce products and systems. Additional responsibilities include installation, service, and maintaining dishwashing, laundry and dispensing systems for PureForce customers.

Pittsburgh Pa

Manage the daily production schedule for separating and baling 150-250 tons of recyclablecommodities. Daily communication with brokers managing sales to ship baled fiber commodities to end users. Objectives include but not limited to meeting weekly production and sales goals.

Managed five District Managers that were responsible for 32 direct store delivery routes, one Equipment Service Manager over 18 service techs and one Sales Manager overseeing five new sale personnel. This 62 member team was responsible for maintaining a high level of customer service to customers in seven states and The District of Columbia. Additional responsibilities included managing and motivating this team to meet regional financial objectives, new sales goals, accounts receivables maintenance, expense and inventory control and safety. Motivated the team to grow current customer base and assure exceptional service was given to existing and new customers.Collaborated daily with internal product supply chain and senior management to minimize disruption of delivery system and customer service to customers.Developed and managed region promotions to motivate team to increase sales by selling new products to existing customer base.

Responsible for managing P/L statement for two branches and meeting both districts’ financial objectives, A/R, expense and inventory control, fleet management, Sarbanes/Oxley procedural compliance, and safety-risk management initiatives. Responsibilities also included hiring, training and development of current and new employees. Reported on profitable issues, generated equipment orders, resolved customer complaints/issues and continuously developed new business while maintaining current accounts.Maintained and grew current customer base, provided service to new, profitable accounts and achieved financial goals of top line growth (sales) and operating profit (contribution).Assumed additional management of five Service Technicians, learned new reporting and software systems. Oversaw 24/7 service schedule: supervised repairs, installation, preventive maintenance programs, and all incoming/outgoing equipment for branch.Managed the local part of a national three month installation initiative for a global fast food restaurant. Implemented local tracking system to ensure correct delivery and installation of coffee units.Reduced overtime for service techs by four hours and for Route Salesman by three hours per week while increasing both response times for service technicians and percentage of correct first-time repairs.

Responsibilities included managing two daily routes and their scheduling and one direct sales employee. Also responsible for increasing top line growth through new sales. In those three years generated over $100 thousand gross profit dollars annually in new sales business.

Hvac, Heating And Air Conditioning

Business