Michael Lyons Email & Phone Number

Boston, Massachusetts, United States

Led omnichannel partnerships for ReadyRefresh with retail and club stores.Full P&L responsibility, supporting the creation and implementation of joint business ventures designed to drive strategic objectives.

Raynham, Massachusetts

Transformed ReadyRefresh Inside Sales Department by successfully blending the Enterprise Sales Support and Inside Sales departments to create the National Enterprise and Inside Sales Department responsible for customer acquisitions, revenue, and retention.Managed all aspects of the National Inside Sales and Service department.Led a team of 4 managers overseeing a department of 65 associates responsible for inbound/outbound sales, account management, and overall customer… Show more Transformed ReadyRefresh Inside Sales Department by successfully blending the Enterprise Sales Support and Inside Sales departments to create the National Enterprise and Inside Sales Department responsible for customer acquisitions, revenue, and retention.Managed all aspects of the National Inside Sales and Service department.Led a team of 4 managers overseeing a department of 65 associates responsible for inbound/outbound sales, account management, and overall customer experience. Show less

Raynham, Ma

Designed, established, and operationalized all functions of the Enterprise Sales Support Center responsible for transforming NWNA's National B2B Sales and Service strategies. Recruited, hired, and trained all associates. Started with a team of 8 and grew the department to 30+ associates within 18 months.

Raynham, Ma

Developed strategies and processes supporting an omni-channel Customer Service Team.Led, coached and developed a team of 25 Customer Service Representatives focused on goal achievement, career development, and overall customer experience for Nestle Waters North America.

Cranston, Ri

Warwick, Ri