Michael M. Email & Phone Number

Managed Security Services team. Monitoring, configuring and tuning of SIEM deployments.

Troy, Michigan

Projects:-Planned and deployed 3 Tier Public Key Infrastructure.-Development of ELK stack based SIEM.-Vulnerability scanning, detection and remediation focused on NYS DFS Cybersecurity compliance requirements.-Nation wide MPLS conversion.

Troy, MI

Along with providing general desktop and server support, contributed to developing infrastructure and security systems to maturity.Services and systems deployed:-System Center Configuration Manager & Operations Manager 2016 -2 tier Public Key Infrastructure for internal certification, alongside an NPS-Elasticsearch/Logstash/Kibana stack initially used for.

Rochester, New York

Technical & Problem Management lead for 2nd tier of Windows OS, and cross-platform Networking/Remote Connectivity support for Microsoft IT.Adept at handling and coordinating multi-user issues and outages through: -Prompt, accurate assessment of issue impact through service center reporting and ticket information analysis.-Diagnosis of root cause via direct.

Rochester, New York

Supporting Microsoft employees and vendors for MSIT's Helpdesk.-Fielding incoming calls for technical issues with:Windows 7/8/8.1 issues, internal network and remote connectivity issues, and users seeking general IT guidance during onboarding.-Reporting possible outages and assisting with diagnostic information collection.-Providing training assistance for.

Rochester, New York

Provided Blackberry and Blackberry Playbook support for RIM

Pittsford, New York

Assisting customers by seeking to understand their individual needs and desired outdoor experiences in order to most properly advise on gear selection and product purchasing.-Made use of personal experience in camping, backpacking, back country navigation, mountaineering, snowshoeing, kayaking, and more, to provide proper advice to customers.Always.

Utica, NY & Rochester, NY

Seasonal sales associate (Oct-Jan)