Michael M. Email & Phone Number

Plano, TX

• Provide deployment and technical service for Netscout Network Monitoring systems
• Work closely with customers to understand their telecommunication networks and perform configuration of Netscout products to ensure the systems meet customers' needs
• Interface with Netscout engineers across various departments to resolve issues and share technical and customer informationEssential Functions:
• Integration, testing, administration and troubleshooting of telecommunications hardware and software systems
• Configuration and customization of the systems to customers' specifications
• Provide report management and analysis

European vintage motorcycle restoration and custom builds

Plano, TX

• Ensure quality on the end-to-end support function
• Create test specifications including creating/updating/reviewing test documents (i.e. test plans, test cases, test reports, feature specification, instructions, etc)
• Provide project management support to troubleshoot and resolve issues and escalations
• Execute FOA’s, create MOPs, and execute trials.
• Monitor KPI’s
• Support the lab for new SW/ HW feature verification/ validation.

Plano, TX

• Provide deployment and technical service for Tektronix Network Monitoring systems
• Work closely with customers to understand their telecommunication networks and perform configuration of Tektronix products to ensure the systems meet customers' needs
• Interface with Tektronix engineers across various departments to resolve issues and share technical and customer informationEssential Functions:
• Integration, testing, administration and troubleshooting of telecommunications hardware and software systems
• Configuration and customization of the systems to customers' specifications
• Provide report management and analysis

Richardson, TX

• Performed Network Integration as subject matter expert, integrated and configured a variety of components into the at&t’s wireless network. (MSCS Integration, MGW OC3 Expansion, MGW H.248 Conversion, RNC.
• Upgraded elements within customer’s in-service networks.
• Troubleshoot, escalate, and resolve network integration, critical software configuration and engineering issues.
• Identify and drive the implementation of process improvement, problem resolution and root cause analysis.
• Mentored and lead first, second and third level integrators.
• Team lead subject matter expert interfacing with customer to perform integration activities on the customer’s network.

Richardson, TX

• Performed Network Integration as subject matter expert, integrated and configured a variety of components into the at&t’s wireless network. (MSCS Integration, MGW OC3 Expansion, MGW H.248 Conversion, RNC.
• Upgraded elements within customer’s in-service networks.
• Troubleshoot, escalate, and resolve network integration, critical software configuration and engineering issues.
• Identify and drive the implementation of process improvement, problem resolution and root cause analysis.
• Mentored and lead first, second and third level integrators.
• Team lead subject matter expert interfacing with customer to perform integration activities on the customer’s network.

Richardson, TX

• Performed GSM End to End System Integration and UMTS/GSM MSC Upgrade for both ANSI and ETSI. Executed both live-air test cases as well as developed with software languages to perform automated verification using the.
• Developed test improvements for the GSM E2E System Integration team Implemented standard software verification test cases to enhance reusability, weekly system integrity and network stability execution.
• Reproduced critical field issues helping to ensure prompt customer response for customer facing support teams.
• Prime for all AdvancedTCA, implemented all software/firmware upgrades ensuring the stability of the test environment.
• Upgraded MLC from MLC 5.0 to MLC 6.0 and reconfigured for A-GPS testing
• Led the China NSS18 GSM TDM and GSM R4 VoATM ETSI Solution live-air test activity

Certification, Unix System Administration

Computer Science