Michael M. Email & Phone Number

Plano, Tx

• Provide deployment and technical service for Netscout Network Monitoring systems• Work closely with customers to understand their telecommunication networks and perform configuration of Netscout products to ensure the systems meet customers' needs• Interface with Netscout engineers across various departments to resolve issues and share technical and customer informationEssential Functions:• Integration, testing, administration and troubleshooting of telecommunications hardware and software systems• Configuration and customization of the systems to customers' specifications• Provide report management and analysis• Supply information regarding assigned projects to other support groups and departments• Implementation of new technologies with support from other Netscout engineers• Develop and update procedures for installation, integration, test, and administration of Netscout systems• Conduct system acceptance testing with customers• Provide support to Sales through deployment of field trial systems• Assist with technical and pricing efforts in response to a proposal or tender request• Train customers on usage and administration of systems

European vintage motorcycle restoration and custom builds

Plano, Tx

• Ensure quality on the end-to-end support function• Create test specifications including creating/updating/reviewing test documents (i.e. test plans, test cases, test reports, feature specification, instructions, etc)• Provide project management support to troubleshoot and resolve issues and escalations• Execute FOA’s, create MOPs, and execute trials.• Monitor KPI’s• Support the lab for new SW/ HW feature verification/ validation.• Support upgrades, network modifications and performance analysis.• System verification & acceptance and troubleshooting of GSM, UMTS, and UMA.• Coordinate with QA test team members with respect to multiple types of testing situations

Plano, Tx

• Provide deployment and technical service for Tektronix Network Monitoring systems• Work closely with customers to understand their telecommunication networks and perform configuration of Tektronix products to ensure the systems meet customers' needs• Interface with Tektronix engineers across various departments to resolve issues and share technical and customer informationEssential Functions:• Integration, testing, administration and troubleshooting of telecommunications hardware and software systems• Configuration and customization of the systems to customers' specifications• Provide report management and analysis• Supply information regarding assigned projects to other support groups and departments• Implementation of new technologies with support from other Tektronix engineers• Develop and update procedures for installation, integration, test, and administration of Tektronix systems• Conduct system acceptance testing with customers• Provide support to Sales through deployment of field trial systems• Assist with technical and pricing efforts in response to a proposal or tender request• Train customers on usage and administration of systems

Richardson, Tx

• Performed Network Integration as subject matter expert, integrated and configured a variety of components into the at&t’s wireless network. (MSCS Integration, MGW OC3 Expansion, MGW H.248 Conversion, RNC Re-diversification and Re-homes, SSG Expansion, ERS8600 iBGP/BFD Conversions, IP-AN Re-Configuration, USP Integration and Removals, CBM) • Upgraded elements within customer’s in-service networks.• Troubleshoot, escalate, and resolve network integration, critical software configuration and engineering issues.• Identify and drive the implementation of process improvement, problem resolution and root cause analysis.• Mentored and lead first, second and third level integrators.• Team lead subject matter expert interfacing with customer to perform integration activities on the customer’s network.• Developed and taught MSCS End-to-End extended training class to new Integration Engineers.Ericsson Certified Skill Ratings:Common Systems 4Switch 4Transport 3Power Equipment 1

Richardson, Tx

• Performed Network Integration as subject matter expert, integrated and configured a variety of components into the at&t’s wireless network. (MSCS Integration, MGW OC3 Expansion, MGW H.248 Conversion, RNC Re-diversification and Re-homes, SSG Expansion, ERS8600 iBGP/BFD Conversions, IP-AN Re-Configuration, USP Integration and Removals, CBM) • Upgraded elements within customer’s in-service networks.• Troubleshoot, escalate, and resolve network integration, critical software configuration and engineering issues.• Identify and drive the implementation of process improvement, problem resolution and root cause analysis.• Mentored and lead first, second and third level integrators.• Team lead subject matter expert interfacing with customer to perform integration activities on the customer’s network.• Developed and taught MSCS End-to-End extended training class to new Integration Engineers.

Richardson, Tx

Performed GSM End to End System Integration and UMTS/GSM MSC Upgrade for both ANSI and ETSI. Executed both live-air test cases as well as developed with software languages to perform automated verification using the End to End automated test and soak tools. Main areas of testing were R4 ATM BICN/BICC End to End System Verification, R4 VoIP BICN/BICC End to End System Verification, Voice Quality verification across R4 ATM & VoIP Networks, UMTS and GSM MSC Upgrade, USP Signaling Evolution Verification in End to End Network, Sanity and System Regression testing.• Developed test improvements for the GSM E2E System Integration team Implemented standard software verification test cases to enhance reusability, weekly system integrity and network stability execution.• Reproduced critical field issues helping to ensure prompt customer response for customer facing support teams.• Prime for all AdvancedTCA, implemented all software/firmware upgrades ensuring the stability of the test environment.• Upgraded MLC from MLC 5.0 to MLC 6.0 and reconfigured for A-GPS testing• Led the China NSS18 GSM TDM and GSM R4 VoATM ETSI Solution live-air test activity• Prime for System Upgrade and Backwards Compatibility testing for ANSI and ETSI

Certification, Unix System Administration

Computer Science