Michael M. Email & Phone Number

Mobile, Alabama, United States

• Appointed Modern Work Group Lead with responsibility for digital transformations efforts:o Microsoft 365 Enterprise Implementation: participated in the rollout and adoption of Microsoft 365across 2,000+ employeeso ERP and CRM Systems Expertise: serving as a subject matter expert in the company’s legacy ERP andCRM systems, and assisting with the selection of and transition to new platforms to support andimprove business operationso Technical oversight of company’s implementation of Navan travel and expense managementsolution• Management and oversight of company’s usage of Microsoft 365, Navan, Miro Whiteboard, and Microsoft Viva Goals enterprise applications• Manage vendor relationships with numerous Microsoft partners and other third parties• Work with Technology Services and other business units to establish and measure against quarterlyObjectives and Key Results (OKRs)• Member of Company’s Governance, Risk and Compliance Committee• Liaison to the Board of Directors charged with quarterly presentation to the Board’s Innovation andTechnology Committee

Mobile, Alabama, United States

• Tasked with creating a new department to focus on Business Intelligenceo Formed a team and embarked on a journey to select an appropriate platform (Logi Analytics) andled the design, development and implementation of an embedded dashboard solutiono Led pre-sales efforts by presenting at national conferences and performing customer-facing demoso Collaborated with the sales team on go to market approach and developed RFP responses forhealthcare clients, contributing to company growtho Provided post-sales support for customers, ensuring successful product adoption and satisfaction• Led a team of 10 product owners, developers, quality assurance and support personnel utilizing Agile and Scrum methodologies• Managed all database related development and actions relevant to the Thrive EHR system• Managed data extraction and migration process for outgoing customers’ system conversions• Performed custom data extraction requests for internal as well as customer systems

• Managed data conversion efforts for over 600 client systems, leading the migration of COBOL-based EHRdata into PostgreSQL, ensuring a smooth transition and minimizing client downtime• Provided back-end system infrastructure and database support for customer-facing technical and software support department personnel

• Reduced the order-to-delivery timeframe by 75% (from over 6 months to under 90 days) through theimplementation of the Mirth integration engine, improving client satisfaction and reducing operationaloverhead• Managed a team of developers and support personnel to continually enhance and support the integration engine both internally and for 600 client hospitals