Michael Mackinnon Email & Phone Number

Salem, New Hampshire

- Greeted customers and answered inquires in person, by phone and email.- Processed sales, returns and ancillary products such as insurance, service contracts and financing options.- Maintained a working knowledge of promotions, store policies, and security practices.- Cash handling, credit card balancing, daily close outs, finalized billing.- Report processing: Sales, Undelivered, Finance, …- Used various web applications to accomplish the above such as Profit, Survey Monkey, Synchrony Bank, Genesis Bank, Montage & GBS protection plans

Allston, Ma

- Design, print and cut business cards.- Prepare and process digital print projects such as Union Agreements, pamphlets, posters, thesis, parking permits and note cards in the Adobe Acrobat Suite (Illustrator, Photoshop, InDesign).- Operates and maintains production copier equipment (Ricoh).- Works to prepare direct mail. Receives inventory, performs miscellaneous hand operations: labeling, folding and kitting.- Operates and maintains mail equipment, such metering machines (Pitney Bowes), inserters and printers.- Sorting and metering of mail, running satellite mail centers, data entry, delivery of mail and packages, tracking of charge back and billing information, answered Mail & Distribution Services email, and telephone inquiries.- Used computer systems for shipping and receiving in place at HUMS including UPS online, FEDEX online, Pitney Bowes and WITS Tracking.

- Installation of Video Surveillance Camera Systems, Wireless Bridges and System Configuration.- Designed new Business Logo and worked with printers for use on t-shirts/sweatshirts, truck magnets and business cards/forms.- Redesigned business forms (Invoices, Receipts, Quotes/Bids, Letterhead, Memo’s).- Implemented new policies and procedures around Accounts Payable/Receivable and Payroll.- Developing web presence.- General duties as required: customer service, email correspondence, ordering inventory/stock, general cleaning.

- Manage and administer servers in clustered and non-clustered environments.- Oversees all database administration work performed on Campus Services Systems.- Troubleshoot and resolve advanced level computer-related problems by phone, email and in person; provide day-to-day support handling simple to complex user problems/requests regarding software/hardware from Campus Services staff.- Provide support to CSTL applications/operations administration and technical specialist staff to back-up/back-fill roles as workload demands; BlackBoard Transactions System (Unix Edition), Siemens/Apogee, ID Card, T2 FLEX Systems.- Serves as Department Liaison to Campus Services, Parking Services.- Formulate/Define, implement and manage operational system policies, procedures, disaster recovery, and lead systems planning for complex operating software.- Oversee the 24/7 monitoring and operation of all servers systems and ensures business application availability, including all application integration points and optimal system performance for all Campus Services business groups.- Monitor network security appliances and respond appropriately and promptly utilizing security incident handling protocols.- Provide installation and configuration services to support key applications deployed in CS departments, including but not limited to database, application and client components.- Work with system vendors to identify and correct complex hardware and software problems.

- Responsible for all IT functions related to Parking & Transportation Services- Serves as Department Liaison to University Operations Services, Applied Technologies.- Provide support to address day-to-day operational, policy and procedural questions from Parking Services staff and other Transportation departments as needed.- Oracle DBA for 13 Parking Services databases (T2, Scheidt & Bachmann). - Designs and executes complex database queries (SQL, Crystal Reports).- Responsible for all web-based applications.- Design and Production of Parking Applications.- Design and Production of Parking Hang Tags.- Assist in the annual Faculty, Staff and Student parking application permit distribution processes.- Trains Parking Services Staff on all parking Technology.

- Design and Production of Parking Applications.- Design and Production of Parking Hang Tags.- Developed Harvard Parking Services’ Permit Enumeration.- Maintain Parking Services’ Web Pages.- Designed Parking Services’ Intranet (The Beast).- Responsible for web-based applications.- Payroll Deduction Coordinator.- Designs and executes complex database queries (SQL).- Assist in the annual Faculty, Staff and Student parking application permit distribution processes.- Trains Parking Services Staff on all parking Technology.- Assisted in the Access & Revenue Control vendor selection.- Responsible for T2 (PowerPark) upgrades.- Customer Service issues around the above processes.- Many projects for the Director of Transportation Services.

- Produced monthly "New Acquisitions" list in electronic [HTML] and print versions.- Cataloged monographs with DNLM/FULL, CIP & NLM cataloging.- Provided quality control for records in the HOLLIS [13 million+ records] bibliographic database through verification of call numbers, holdings and location information.- Provided end-processing for library books, serials and media.- Maintained department paper, electronic files, correspondence and statistics.- Administered the flow of material through the Cataloging Department.- Assisted at the Reference Desk and the Circulation Desk.- Assisted Recon Coordinator with Serial Retrospective Conversion problem solving.

- Assisted in the merger of two previously separate departments.- Performed all tasks involved in the maintenance of the automated circulation system including the charging and discharging of library materials, the daily File Transfer Protocol, entered, recorded and processed Course Reserve materials.- Answering in-person and telephone reader inquiries, performing all clerical and fiscal tasks concerning circulation, security and privileges, policies and procedures.