Michael Mackinnon Email & Phone Number

Salem, New Hampshire

- Greeted customers and answered inquires in person, by phone and email.- Processed sales, returns and ancillary products such as insurance, service contracts and financing options.- Maintained a working knowledge of promotions, store policies, and security practices.- Cash handling, credit card balancing, daily close outs, finalized billing.- Report.

Allston, MA

- Design, print and cut business cards.- Prepare and process digital print projects such as Union Agreements, pamphlets, posters, thesis, parking permits and note cards in the Adobe Acrobat Suite (Illustrator, Photoshop, InDesign).- Operates and maintains production copier equipment (Ricoh).- Works to prepare direct mail. Receives inventory, performs.

- Installation of Video Surveillance Camera Systems, Wireless Bridges and System Configuration.- Designed new Business Logo and worked with printers for use on t-shirts/sweatshirts, truck magnets and business cards/forms.- Redesigned business forms (Invoices, Receipts, Quotes/Bids, Letterhead, Memo’s).- Implemented new policies and procedures around.

- Manage and administer servers in clustered and non-clustered environments.- Oversees all database administration work performed on Campus Services Systems.- Troubleshoot and resolve advanced level computer-related problems by phone, email and in person; provide day-to-day support handling simple to complex user problems/requests regarding.

- Responsible for all IT functions related to Parking & Transportation Services- Serves as Department Liaison to University Operations Services, Applied Technologies.- Provide support to address day-to-day operational, policy and procedural questions from Parking Services staff and other Transportation departments as needed.- Oracle DBA for 13 Parking.

- Design and Production of Parking Applications.- Design and Production of Parking Hang Tags.- Developed Harvard Parking Services’ Permit Enumeration.- Maintain Parking Services’ Web Pages.- Designed Parking Services’ Intranet (The Beast).- Responsible for web-based applications.- Payroll Deduction Coordinator.- Designs and executes complex database.

- Produced monthly "New Acquisitions" list in electronic [HTML] and print versions.- Cataloged monographs with DNLM/FULL, CIP & NLM cataloging.- Provided quality control for records in the HOLLIS [13 million+ records] bibliographic database through verification of call numbers, holdings and location information.- Provided end-processing for library books.

- Assisted in the merger of two previously separate departments.- Performed all tasks involved in the maintenance of the automated circulation system including the charging and discharging of library materials, the daily File Transfer Protocol, entered, recorded and processed Course Reserve materials.- Answering in-person and telephone reader inquiries.