Michael Malone Email & Phone Number

Sault Ste. Marie, On, Ca

• Plan, design, develop, and execute the overall five-year strategy of the Innovation and Technology Services (ITS) function across PUC and its affiliates• Provide direction and oversight of the department’s mandates while ensuring quality, reliability, and efficiency of the service provided• Elevate technology to become a market differentiator and support transformative digital enterprise efforts through a long-term technology plan• Enable digital transformation, foster agile… Show more • Plan, design, develop, and execute the overall five-year strategy of the Innovation and Technology Services (ITS) function across PUC and its affiliates• Provide direction and oversight of the department’s mandates while ensuring quality, reliability, and efficiency of the service provided• Elevate technology to become a market differentiator and support transformative digital enterprise efforts through a long-term technology plan• Enable digital transformation, foster agile responses to evolving internal and external requirements, and provide thought-leadership regarding ITS modernization, including balancing investments in legacy technology and core operating functionality• Establish strong relationships with key stakeholders to drive business improvement and efficiencies, and partner with leaders to exchange information, present new methodologies, and discuss new technologies or advancements• Oversee the development, maintenance and support of the utilities converged infrastructure, data center, collaborative platforms, business intelligence, advanced meter infrastructure, network-to-network interconnects with third party’s alliances, geographic information system (GIS) and mixed communication platforms found in utility operations• Inspire and motivate your leadership team to define and execute strategic objectives through effective coaching and mentoring, identify and develop leadership talent, and foster an innovative, collaborative, diverse, and agile culture• Prepare and review department budget and oversee delivery of programs and projects inclusive of projecting, monitoring, managing, and reporting program costs• Develop and maintain emergency preparedness, response, and contingency plans, considering risk assessments and mitigation strategies, to ensure appropriate response capability• Establish departmental performance targets consistent with corporate and divisional objectives, and• Lead change to enable innovation, quality, and efficiency Show less

• Lead a technical team of application developers that are responsible for the design, development, configuration, agile delivery and quality of applications (both new and existing) to meet customer requirements and expectations• Managed solution development team delivery for projects (including agile, waterfall and hybrid projects) and managed relationships with certain vendors including resolving escalated issues to avoid delays and minimize risks• Supported the quality control team… Show more • Lead a technical team of application developers that are responsible for the design, development, configuration, agile delivery and quality of applications (both new and existing) to meet customer requirements and expectations• Managed solution development team delivery for projects (including agile, waterfall and hybrid projects) and managed relationships with certain vendors including resolving escalated issues to avoid delays and minimize risks• Supported the quality control team in developing test strategy and standards, including defining the different test phases to build out a standardized testing strategy including expansion of the Continuous Integration/Continuous Deployment pipeline (automated build, test and deploy)• Oversaw tier three (3) application support activities and ensures on-call structures are setup to match business requirements for support. This included ensuring that there is enough depth of knowledge to provide the support level required based on expectations and to continually cross-train and develop the skills and capabilities of the team• Lead and provided overall direction to the Application Development staff, including defining team member roles, responsibilities, and expectations; ensured both quality and completion of development work (including source code control, code review and unit test completion); provided timely coaching and performance feedback, ensuring a cohesive operational unit with optimum use of team skills while instilling a culture of continuous improvement. Show less

• Lead the technical design of solutions by providing information technology expertise in various IT areas (applications, information, platforms, networks and security) to Infrastructure and Application initiatives for the support of all OLG business units. Involved in many detailed technical implementations. • Created technical designs for complex projects. Leads, participates and sets the standards for design reviews. • Maintained knowledge of industry trends. Analyze trends in various IT… Show more • Lead the technical design of solutions by providing information technology expertise in various IT areas (applications, information, platforms, networks and security) to Infrastructure and Application initiatives for the support of all OLG business units. Involved in many detailed technical implementations. • Created technical designs for complex projects. Leads, participates and sets the standards for design reviews. • Maintained knowledge of industry trends. Analyze trends in various IT areas (applications, information, platforms, networks and security) for research opportunities. Investigates and recommends solutions by providing technical expertise to the Solutions Assessment process. Managed technology pilots and makes recommendations based on data gathered to deploy into production where required. • Ensured current business availability by reviewing performance trends, configuration changes, and adherence to standards and processes, minimizing business interruption. Review, Plan and design for performance and business continuity solutions based on Business requirements and SLAs. • Developed and planned processes governing operational procedures, best practices, controls, operational standards, configuration documentation and designs. Provided leadership and guidance in process and procedures being deployed. • Forecasted information technology requirements based on business requirements and internal IT infrastructure growth. For various IT areas (applications, information, platforms, networks and security), identified gaps between existing information technologies and industry directions and made recommendations on the technology changes necessary to close the gaps. Reviewed resource allocation and prepared capacity plans for optimization of resources for improved efficiency. Developed costing estimates in support of budget processes. Developed technology Roadmaps. Participated in RFP processes. Show less

• Design, install, configure, maintain and support all Network Infrastructure components including Routers, Switches, Firewalls, Wireless LANs, VPN Concentrators.• Monitor network for errors or performance problems; troubleshoot reported problems; perform trend analysis to anticipate capacity problems; provide weekly/monthy reports as required. Escalate any issues or recommendations to as required.• Provide Level 3 Network Communication support according to ITIL best practices in… Show more • Design, install, configure, maintain and support all Network Infrastructure components including Routers, Switches, Firewalls, Wireless LANs, VPN Concentrators.• Monitor network for errors or performance problems; troubleshoot reported problems; perform trend analysis to anticipate capacity problems; provide weekly/monthy reports as required. Escalate any issues or recommendations to as required.• Provide Level 3 Network Communication support according to ITIL best practices in accordance with Incident, Problem and Change management processes• Participate in and/or lead Problem Investigations and Post Mortems for high and critical priority service disruptions.• Creation, review and updating of departmental and cross-departmental processes, procedures and scripts• Maintenance of appropriate support documentation (Asbuilds) to support continuous improvement and quality.• Participate in projects by delivering new or changed Network infrastructure to production. This includes providing micro level designs and operational documentation such as procedural, policy and configuration management documentation. Deliver or provide input into SDLC artifacts as required (NFR, SAD, PDS, OAP, etc).• Participate in and/or lead continuous improvement initiatives defined in the Technology Roadmap.• Participate on the Infrastructure Domain Team to assist with determining new Network infrastructure direction; provide input to the Technology Consultants and System Architects on network hardware and technology. Show less

• Lead a project team through the “design and build” or “solutions assessment” process to successfully meet all project deliverable objectives and implementation dates, through the use of established project management methodologies and standards.• Process owner for the “design and build” process within Solutions Delivery. Responsible for educating team members on the “design and build” process and recommending process improvements, metrics and measurements for continuous process… Show more • Lead a project team through the “design and build” or “solutions assessment” process to successfully meet all project deliverable objectives and implementation dates, through the use of established project management methodologies and standards.• Process owner for the “design and build” process within Solutions Delivery. Responsible for educating team members on the “design and build” process and recommending process improvements, metrics and measurements for continuous process improvements• Develop and manage the project budget by assessing, identifying and approving project-related expenditures and budgets.• Create and communicate detailed project work plan identifying resource requirements, project milestones, dependencies, risks, etc. to the project sponsor and project team.• Identify resource requirements for projects and work with Functional Managers to staff project teams.• Monitor project activities against approved scope, schedule, budget and quality and be proactive in taking corrective action for deviations from plan Show less

• Install, configure, maintain and manage all data communications and networking hardware and software for corporate, racetrack and casino locations• Troubleshoot all network problems; open issue in Problem and Change Management databases, record resolution, provide tier 2 and 3 support; ensure all issues are resolved as per published service levels or escalate• Provide ongoing monitoring of all network and data communications facilities using approved network management… Show more • Install, configure, maintain and manage all data communications and networking hardware and software for corporate, racetrack and casino locations• Troubleshoot all network problems; open issue in Problem and Change Management databases, record resolution, provide tier 2 and 3 support; ensure all issues are resolved as per published service levels or escalate• Provide ongoing monitoring of all network and data communications facilities using approved network management tools• Provide maintenance to equipment as required or coordinate maintenance with outside vendor Show less

• General contractor of custom designed executive home• Responsible for all construction aspects of the home build including:• designing a high efficiency home• acquiring necessary permits• overseeing the construction• supervising sub-contractors • ensuring materials where on-site and on time• coordinating financing of build and payments to sub-contractors

• Directed the planning, development and implementation of creative strategies and promotional materials designed to increase overall use and general awareness of the programs and services of the Family YMCA of Sault Ste. Marie• Directed all advertising and promotion efforts, including:• developing and implementing a marketing plan• designing, developing and maintaining all promotional materials• preparing copy for marketing materials• liaising with advertising agency… Show more • Directed the planning, development and implementation of creative strategies and promotional materials designed to increase overall use and general awareness of the programs and services of the Family YMCA of Sault Ste. Marie• Directed all advertising and promotion efforts, including:• developing and implementing a marketing plan• designing, developing and maintaining all promotional materials• preparing copy for marketing materials• liaising with advertising agency personnel• managing the departmental budget• administering external advertising contracts• establishing and maintaining cooperative working relations with radio, television and print media organizations• Responsible for the purchase, installation and maintenance of hardware and software, management of the computer network and providing guidance on how to most effectively use the information systems. Show less