Michael Matesa Email & Phone Number

Burlington, Ontario, Canada

• Responsible for yearly strategic feature development related to Video on Demand• Managing a team of 9 specialists and their bandwidth, balancing operational activities with the development and integration of new functionality• Launching items like Download & Go, iFrames, event specific artwork, ‘Electronic Sell Through’• Accountable for delivery and monthly reporting to VP level on status, timelines, and solutioning• Daily meetings with vendors to discuss operational systems and metrics – ie. downtime, customer impacting activities, maintenance, and bug triage

Burlington, Ontario, Canada

• Working with several internal and external stakeholders to manage and maintain operational availability of Video on Demand services ie. vendors, call centre, marketing, legal, affiliates• Managing a team of 10 coordinators across provinces – ensuring that video content is delivered correctly and on a timely basis • Coordinating the downtime of ingest platforms, as to eliminate or reduce as much as possible the impact to call centre teams • Ensuring that the technical infrastructure is in place from supporting teams for feature enhancements – escalating and driving delivery when required

Burlington, On

• Prime for technical on-boarding of new systems and VOD related activities• Daily reporting of systems, logs, errors, and functionality• Working across multiple tiers of management and departments to bring transactional and subscription based services to customers• Coordinating content deliveries from media providers to ensure offerings are current with advertised new releases• Leading efforts with teammates to identify system inefficiencies and implementing improvements – training ingest team and matching team on respective platform enhancements

Burlington, On

• Responsible for the creation of a Wi-Fi program involving Victoria Centre BIA to attract and retain tourist traffic in Niagara Falls• Independently operating within designated territories promoting Wi-Fi solutions for organizations• Managing and developing relationships with current commercial customers, while creating and attracting new customers• Reporting to management on area performance and providing solutions to pitfalls that may arise• Successfully coordinating with other commercial representatives to promote synergy

Burlington, Ontario

• Promoting Cogeco products and services to current and prospective customers • Understanding trends and consumer behaviour to pair services for customers • Supervising teams of employees at events across Ontario • Demonstrating expertise and familiarity of products to reinforce brand strength • Reporting on employee performance and customer oriented metrics

Burlington, Ontario

• Responsible for overseeing and coordinating new projects between retail sales and TVCogeco• Managing teams across the province and leading monthly meetings• Delegating tasks to managers and following up to ensure completion• Coordinating multiple tasks of projects to leverage cross functionality of departments• Recognizing opportunities and utilizing critical thinking to develop solutions within operational parameters

Oakville, On

• Acted as assistant manager for Oakville retail location • Managing and equally delegating work among staff members• Organizing competitive material and presenting to management levels• Training and developing skill sets of employees, both new and current• Utilizing CRM programs in order to appropriately pair services for customers

• Ensuring continuity of site and information presented • Responsible for creation and design of a real estate website • Conducted monthly analysis and reports of traffic to site • Generating awareness through advertisements and online media