I am currently pursuing the Google IT Support Professional Certificate while utilizing my problem-solving skills at Amazon, where I'm dedicated to enhancing productivity and fostering a culture of continuous improvement within my team.Since joining Amazon, I've witnessed firsthand the pivotal role of technology in enhancing warehouse operations, igniting my passion for the field of technology. As an Amnesty Tech, I leveraged tablets to navigate Amazon's robotics floor, troubleshooting drive issues and gaining valuable insight into tech-driven solutions. This experience propelled me into the role of Problem Solver, where I eagerly immersed myself in IT. Recognizing inefficiencies in existing processes, I delved into laptop functionalities, mastering keyboard shortcuts, exploring advanced features, and integrating browser plugins. My curiosity led me to delve into Excel, where I learned to craft custom formulas, developing tools tailored not only to my needs but also those of my team. Elevating my involvement, I assumed the position of Process Guide, spearheading staffing initiatives and task delegation within the ICQA department. Regular collaboration with fellow guides, process assistants, and managers across departments has honed my communication skills and broadened my understanding of warehouse operations.With a proactive approach to self-improvement and an innate drive for self-directed learning, I am confident in my ability to contribute effectively to any team. Let's connect and explore new opportunities for collaboration and growth.