Michael Maynard Email & Phone Number

Montreal, Canada Area

The ACS TAM organization consists of diverse, highly-skilled, specialized customer service professionals with experiences in program and project management, quality assurance, service management and support account management. The TAM community has been a beneficiary of Oracle’s acquisition strategy and is able to bring to our customers a very rich background and knowledge of the majority of Oracle’s product portfolio – within a single, global team. This is a unique feature of ACS. TAMs are customer advocates and aspire to become trusted advisors aligning themselves with the stakeholders of their assigned customers. They combine experience, knowledge and skill to aid their customers in delivering upon their IT strategy, overcome challenges and meet business goals.

Quebec, Quebec, Canada

As a Support Engineer, I am the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle Taleo products. My primary tasks are to provide support to customers who contact the Oracle Solution Center and maintain a high level of customer satisfaction while meeting guidelines (mostly through electronic means). I am tasked with working with general guidance from senior support engineers and management and, also to work independently. Solutions often take time to develop through research, collaboration or problem replication.

Quebec, Canada

Quebec, Canada

Freelance photographer

Quebec, Canada

The Operations Lead role carries responsibilities for providing visible and effective customer escalations when regular channels of Global Customer Support are not meeting customer's immediate need. The Operations Lead will also be responsible to ensure adherence of process and escalation requirements within the various regional support and delivery teams.

Quebec, Canada

The Technical Support Specialist provides tier two support to customer hospitals for all product support requests.* Performed second level application support on a wide range of products such as Pyxis CIISafe, SupplyStation, and MedStation.* Earned the responsibility of being subject matter expert and mentor for the Knowledge Portal product. Worked as a liaision between customer request and backend R&D support.* Performed in depth troubleshooting of server/client hardware, Windows /Windows Server, SQL , VMWare, and network communication.* Managed customer expectations and essential communications for critical hospital outages ensuring customer engagement and understanding.* Worked in a team environment providing mentorship and knowledge transfer to less senior agents.

Quebec, Canada

Basic functions:The Technical Support Representative provides technical support to internal and external customers to resolve issues and answer questions regarding proprietary software and hardware. The ideal candidate must demonstrate the willingness and capability of multi-tasking. An excellent verbal and written, customer service, troubleshooting and communication skills are required.Specific duties:• Answers, evaluates and prioritizes incoming telephone, voice mail, email and in-person requests for technical assistance with hardware, software, and other computer-related technologies. Identifies the priority status of a case based on customer feedback and the nature of the problem.• Responds to customer requests and questions regarding service, products and account information. Analyzes and rectifies customer concerns using established procedures.

Quebec, Canada

Offering technical support for a range of dispensing medical devices and perioperative devices used in hospitals

Award-winning Women & Theatre has established a national reputation over 28 years for producing well-researched and sharply observed pieces of original and exciting theatre on themes of contemporary relevance. By dramatising subjects at the cutting edge of people’s consciousness we create accessible theatre that people want to see

Birmingham

Theatre production company founded by actor/director/musician Michael Aduwali (Maynard) and writer/director/visual artist Pervaiz Khan