Daniel Berry Email & Phone Number

United States

Spring, TX

• Responsible for the successful training of managers and staff on the NCR Point of Sale solutions for small to medium sized customers, including software configuration training and onsite support.
• Independently trained customers on the end-to-end Aloha suite of products, onsite & remote.
• Reviewed customer Discovery for customer needs and expectations, translate customer needs into a complete training solution.
• Validate database prior to live coverage, onsite to support customer needs and answer questions, including troubleshooting hardware, software, and programming. Communicate progress with the Project Manager
• Used various products, MS (Azure, Teams, SharePoint, PowerShell, Outlook, Excel, Word), QuickBase, WorkDay, Command Center, Concur,

The Woodands, TX

• Day to day operations, management of employees, scheduling, opening/closing of the restaurant.
• Proficient with Aloha POS operations including server check-outs, nightly reports. coordinating all communications between front-of-the-house staff with back-of-the-house staff.
• Carried out various duties to ensure that customers receive excellent service by providing a memorable dining experience.
• Supervise and train team members, tracked appropriate inventory levels, ensure customer satisfaction and implement quality improvements.
• Creating and maintain P&L, along with monthly budgets. Entering and processing bi-weekly payroll.

• Responsible for all Front of House activities, scheduling a full working staff of including servers, bus persons, hosts and bartenders. Managed all restaurant accounts, payroll, food cost, and menu pricing.
• Proficient with Micros operations in all areas. Responsible for labor percentages and liquor cost. Managing front-of-the-house staff and coordinating all communications between front-of-the-house staff with.
• Wine and liquor purchasing, with seasonal wine and drink menu. Assisted creating quarterly food menus, menu education classes to employees.
• Oversee employee relations encompassing staff recruitment, training and performance evaluation, specializing in etiquette training.
• Marketing and advertisement for restaurants, social media, special events, community events, and wine dinners.
• Carried out various duties to ensure that customers receive excellent service by providing the best food and drinks.

Beaufort, SC

• I.T. TECHNICIAN - A/V TECHNICIAN
• Responsible for in-home installation, repair, support with audio/ visual equipment and provide technical advice and assistance to customers. Measuring and pulling of wire through attics and crawlspaces.
• Troubleshooting of Operating Systems and Internet connection issues. Software installing/ upgrading, Home-networking set-up/ repair. Provided technical telephone support to correct software and hardware problems.
• Install / troubleshoot computer-related devices (video, sound, modem, printer, scanner, camera, and other consumer electronics).
• Revenue Driven: abilities to up sell, converse with customer to suggest additional products, software, and services.