Michael Mcbrearty Email & Phone Number

Royal Oak, MI

Full-service, professional agent representing buyers and sellers in Oakland, Macomb and Wayne counties.

Birmingham, MI

• Real estate agent representing residential buyers, sellers, landlords and tenants. In addition, administered Complete Property Care, a property management company with responsibilities for listing, showing and managing.
• Developed a sphere of influence of 300 names for prospective buyers and sellers. Developed a drip-campaign of monthly homes of interest, real estate news, etc. with quarterly follow-up.
• Developed and implemented a database for all property-related activity including leases, rent receipts, maintenance activity and security deposit management. Data recording and data retrieval access improved by 25-30%.
• Developed my own agent training program including in-house coaching with a Mike Ferry-trained agent, instruction from title experts and mortgage lenders.

Southfield, MI

• Managed research activities for the US mystery shopping division of a global market research firm; focusing on assessing steps of service.Responsibilities and accomplishments included:
• Developed policy and procedure guidelines, including frequently asked questions and trained and supervised Call Center team on proper protocols to effectively troubleshoot issues and fully support Best Buy Audit team.
• Collaborated with Information Technology Developers and developed Mystery Shopping performance reports, including trends and customer service levels that increased reporting comprehension and performance management for.
• Collaborated with Information Technology Developers and customized Sassie, Mystery Shopping tool that effectively consolidated data and analysis reporting and reduced processing timelines by 50% that fully support AT&T.
• Built and cultivated internal and external relationships and analyzed customer service to identify compliance gaps and service levels to ensure organizational initiatives fully achieved.
• Award Recipient: Rising Star for “Outstanding Performance”.

• Managed and developed research activities in 5 North American markets for a global automotive market research company specializing in quantitative automobile and truck-related data for OEMs, national sales.
• Managed, mentored, developed and directed team of up to 7 Research Coordinators to effectively source data and support clientele initiatives.
• Identified data entry timelines and tested and implemented Adobe Acrobat Pro that significantly increased data entry accuracy and reduced data coding timelines by 40%.
• Developed and implemented Morbidity & Mortality Review procedures and conducted quarterly forum to identify inaccuracies and properly train employees to ensure in compliance with Service Lease Agreements.
• Reviewed and identified data entry errors and collaborated with Global Research department to enhance database applications that flagged inconsistencies and increased performance levels.
• Collaborated with Global Research and Information Technology teams and developed database tool that captured data entry errors and increased reporting delivery strict timelines and exceeded customer service.

Birmingham, MI

• Managed parts department with 5 person staff. Responsible for managing performance against annual budget, maximizing staff performance and satisfaction, and maintaining lean parts inventory.
• Supported internal, wholesale and retail parts sales.
• Achieved net profitability per budget for 11 of 13 quarters.
• Maintained 60-day stocking levels on average to minimize cash invested in parts.
• Supported and trained shipping and receiving and sales staff. Zero staff turnover.

Farmington Hills, MI

• Full responsibility for all accounting, compliance and financial performance reporting.
• Trained, managed and supported a 7 person staff for a high-volume Chrysler Plymouth dealership.
• Responsible for the successful performance of the warranty administrator, title clerk, costing clerk and accounting staff.
• Provided budget and monthly financials to management on-time.

• Full responsibility for all accounting, compliance and financial performance reporting.
• Trained, managed and supported a lean, two-person accounting department.
• Delivered monthly financial reports to department managers and upper management on-time for my entire tenure as business manager.
• Produced a consolidated monthly financial statement for the Dealer Principal for four stores in four states.
• Developed the annual budget.
• Maintained excellent relationships with all dealership stakeholders (vendors, OEMs, retail and wholesale customers, etc.) through clear, thorough and timely communication