Michael Mccoy Email & Phone Number

SKILLS:Infrastructural understanding of servers (databases, application servers, domain controllers, and more)Failover Cluster Manager, Hyper-V, WSUS, Active DirectoryProficient in Jira, Microsoft Office Suite, and proprietary tolling softwareBasic knowledge of Veeam Backup & Replication, programming, technology, and networkingBusiness, Communication, & Administrative Skills:Excellent writing, computer, and mathematics skillsStrong leadership, communication, and listening skillsExceptional customer service orientationEXPERIENCE:Systems Admin 1 (Update Coordinator)Transcore, Orlando, FLMarch 2022 - PresentWork Allocation and Management: Responsible for strategizing and executing the allocation of tasks and responsibilities to team members, ensuring optimal utilization of their skills and resources. Escalation Point: Serve as the primary point of contact when issues or challenges arose within the team. My role involves swiftly assessing, prioritizing, and facilitating solutions to mitigate disruptions in our operations.Guidance and Support: I provide guidance and support to team members when requested, drawing upon my expertise to assist them in resolving complex issues and achieving their objectives.Specialized Projects: Took on unique and time-limited projects, such as firmware updates, calendar management, and checklist template creation. These projects demand a high level of attention to detail and the ability to deliver results within specified timelines.Collaboration with Information Security: I work closely with the Information Security Manager to ensure compliance with security protocols. This includes assisting in the development of Standard Operating Procedure (SOP) forms, responding to unplanned security incidents, and contributing to the ongoing enhancement of our security posture.Infrastructure Understanding: Understanding the server infrastructure, including virtual machines, virtual hosts, databases, application servers, domain controllers, and more. This knowledge enables me to execute updates and maintenance tasks, even for the most complex sites. The machines our team works on numbers in the hundreds.ITS Technician 1Transcore, Orlando, FLFebruary 2020 – March 2022Customer Service and Support: Provided top-notch customer service and remote technical support. This involved logging into server blades and assessing proprietary software.Monitoring: Monitored toll road cameras and servers via remote setup. Work Environment: Maintained clean work environment and followed authority procedures.

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  System Administrator

  Transcore