Michael Mccune Email & Phone Number

Greater Salt Lake City Area

•Independent insurance agent and broker primarily for the senior market•Provide expert knowledge on Medicare supplements, life insurance, long-term care, and other health and financial products•Cultivate relationships with my clients and put their needs first

Draper, Ut

•Supervised patient support representatives who worked from home•Trained and coached reps on all matters related to patient billing, including HIPAA and FDCPA regulations, basic medical and insurance information, software usage, problem solving, scripting and phone etiquette•Listened to calls and provided quality assurance•Recruited employees and conducted job interviews on the phone and in person•Helped with call coverage when necessary

Provo, Utah Area

•Oversaw Intuit customer care agents who responded to questions posted to public spaces including Facebook, Twitter, and Intuit's Community website.•Reviewed their work and gave feedback based on voice and tone, grammar, writing styles, and overall customer experience•Worked with agents in chat rooms and responded to their questions in real time•Taught various language aspects to agents who had English as a second language•Identified agent behavioral trends and areas for improvement

Provo, Utah Area

•Customer phone support for QuickBooks Online—helped customers with technical difficulties and billing concerns•Gave them an understanding of the program and how to use it; occasionally educated customers on basic accounting principles•Deescalated irate callers•Became a top performer in survey return rates and customer satisfaction scores•As a designated Peer Mentor, I let new and struggling employees listen in on my live calls; I also coached them through their calls

Provo, Utah Area

•Supervised about 30 museum security guards•Made schedules and assigned position rotations to ensure that all museum areas were covered•Interviewed potential job candidates and assisted manager with hiring•Provided proper training for new guards•Ensured safety of all museum art and patrons

Greater Omaha Area

•Organized financial records and assisted Trade Team with daily office administrative tasks•Worked as interim receptionist during office relocation

Greater Denver Area

•Met with home and property owners to determine if they would need roof replacements due to hail and weather damage•Negotiated with insurance adjusters and companies to make sure that the needs of the property owners would be met•Made accurate measurements of roof dimensions and ordered all materials•Supervised the projects on site to make sure everything went smoothly