Michael Mcvey Email & Phone Number

Downingtown, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Greater New York City Area

Founded in 1951, Iron Mountain Inc. is the global leader in information management services. With over one thousand facilities in thirty six countries and five continents, Iron Mountain is uniquely positioned to provide Business Process Management and Enablement services across the globe. Although we are known for our Records Storage and Management capabilities, Iron Mountain has extensive capabilities in the BPM/BPE space and the flexibility to help you develop a solution that truly meets your organizations needs throughout your automation journey.Iron Mountain delivers solutions designed to improve other paper-based, manually-driven processes for organizations of all sizes, creating greater efficiencies for managing information that deliver bottom-line impact. For more information on the Iron Mountain Workflow Automation solution, visit www.ironmountain.com/workflow-automation.Iron Mountain Workflow Automation™ powered by Hyland solutions can provide the following benefits:**Accounts Payable – Streamlined A/P processing, reduced employee involvement to exception handling, reduced cost per transaction;**Accounts Receivable – Streamlined monthly financial close, improved controls, visibility, tracking and dispute resolution;**Human Resources – Freedom from routine tasks, process visibility with quantitative metrics and audit tracking;**Contracts Management - Faster turnaround, minimized risk of noncompliance penalties and missed opportunities for renegotiation.

Greater Philadelphia Area

Driving new sales revenue from prospective small and medium business accounts via inbound and outbound sales efforts. Effectively sell Document Management Solutions, Records Management, and Document Shredding through forecasting, prospecting, networking and executing on marketing initiatives.2015 Chairman’s Club winner, 2014 Chairman’s Club winner, 2013 Inside Sales Winner CircleRecipient of several revenue based awards; recognized for “win of the week” at the company quarterly meeting for selling a new offered solution. Mentor/coach new hires.Identified an opportunity and developed sales process to establish new revenue stream for internal sales organization. After successfully establishing recurring revenue stream, led training and support of service within the internal sales team.

Customer account specialist responsible for retention of at risk customers who are requesting termination of Iron Mountain services.Top performer with 25 percent of the total accounts retained, and 30% of the revenue retained.Gathered competitive intelligence and track retention data to evaluate return on investment and improve overall customer experience. Analyzed customer and competitor pricing to develop pricing models used to negotiate with customers in renewing their contracts while still maintaining a high economic margin.Conducted root cause analysis for account closure to identify opportunities to improve service offerings.

Senior sales support manager is responsible for critical path support services to external customers and internal sales and support teams. Provide support for Yellowbook.com site and search optimization tools. Received PRIME Top Performer and Elite Club Awards in 2009 and 2010. Successfully resolved issues with search engine optimization to satisfy customer issues and retain accounts. Provided sales support for Sales Force Automation solution, providing input on required functionality. Conducted functional testing of new versions before rollout to sales representatives to ensure sales force productivity. Managed the reservation system and processed all changes for Yellowbook.com advertising using publishing tools.Mentor and train new employees.

Support analyst responsible for resolving customer issues with the web advertising services. Liaison between customers and sales representative to ensure customer satisfaction and issue resolution. 2009 Top Performer - Internet Helpline Analyst. Conducted root-cause analysis on issues relating to customer accounts and website functionality.Trained sales force on company products and search engine functionality.Participated in pilot implementation of yellowbook.com support.

Responsible for completing credit investigations on accounts working with outside credit bureaus, banks, vendors and external customers.Receivable Management Award, 2008.Collection Contest Winner, 2007.

Responsible for customer support for paid advertising issues including payments, claims and advertising changes. Handled escalated calls and helped sales representatives with their accounts.Customer Service Top Performer in 2006 and 2007.