Michael Mcwilliams Email & Phone Number

Madison, Wi, Us

Middleton, Wisconsin, United States

Madison, Wisconsin, United States

Accountable to the acquisition, retention, and frequency of clients while leveraging the vast membership, services, and product portfolios the organization offers, and managing book of business using CRM (Symphony). Additionally, focusing on driving team performance through individual portfolio, and pipeline meetings. Use Workday to review employee career development and performance. Supports the premium business through coaching complex selling, process management, upskilling employees, and customer's private data management.

Madison, Wi

The Specialty Sales Manager provides a world-class customer experience and improve our efficiency as THE destination and authority for appliance technology products and services. The Specialty Sales Manager is accountable for managing the end-to-end operation of a Pacific Sales/Appliances specialty area within a Best Buy store in partnership with the General Manager. The Specialty Sales Manager provides work direction ensuring a world class employee and customer experience while driving exceptional business results. The Specialty Sales Manager is an expert in their respective department and applies holistic knowledge to drive profitable outcomes within their complex and diverse area.

Madison, Wisconsin

Be an expert in your respective department and apply holistic knowledge to drive profitable outcomes.Deliver on all aspects of the sales experience within your respective department through all touch points with Best Buy inside and outside of the store (eg. Online, Services, Delivery/Installation, Solutions etc.).Drive positive outcomes of key sales indicators within your department in support of Revenue, Margin, and NOP goals.Integrate partnerships and 3rd party programs specific to sales, training, and customer facing initiatives to ensure seamless experience.Engage customers using selling skills to build complex, connected solutions while maintain a balance of high velocity and high service.Motivate, coach, recognize, and performance manage employees to reach their full potential.Resolve complex customer issues.

Rivergate Mall

Oversee day to day store operations. In addition; Performance development around company objectives, and initiatives. Responsible for visual merchandising standards and functionality. Responsible for staffing: Hiring, recruiting, and training. Also the ambassador for community involvement and expanding the store's brand through social media and networking.

Greater Nashville Area

Sales management, training staff on products, plans, and customer service standards. Additional responsibilities included inventory management, ordering, and maintaining in stocks. Also developing team through daily, weekly, and monthly performance reviews.

Coach and train employees, monitor sales performance, sales, create business plans, facilitate monthly meetings, provide outstanding customer service.

Recruit, train and manage sales associates. Monitor inventory and sales activity to maintain appropriate levels and mix of departmental products. Analyze and report sales activities. Monitor competitors' pricing and promotions to adjust sales strategy or price match options. Manage associates to ensure customer service standards and sales goals are met. Cultivate relationships with vendors, distribution center management, and retail supply chain managers. Evaluate customer issues and provide resolutions that are fair and within policy. Provide proper oversight of sales associates in order to achieve customer loyalty program objectives.

Responsibilities included employee development, sale strategies, setting up exclusive shopping events, customer service, inventory levels, following up with vendors about order statuses, merchandising, recruiting.

Bachelor'S Degree, Family And Consumer Sciences/Human Sciences

Studied interactions among consumers, business, and government in order to advance the well-being of consumers, families, and communities..

Education record