Michael Meadows Email & Phone Number

Port Washington, New York, United States

Port Washington, New York, United States

• Collaborated with C-level management to conceptualize and execute a successful new revenue stream.
• Established and oversaw the Bill Pay revenue process, driving efficiency and accuracy.
• Assisted sales teams in conducting impactful database demos for prospective clients, contributing to program expansion.
• Devised and executed a new billing process in collaboration with C-Level management, benefiting the entire expense management client base.
• Lead the ownership and strategic management of ACG’s end-to-end expense management program overseeing all aspects of its development, lifecycle management, and ongoing optimization of the program.
• Established end-to-end invoice SLAs for a diverse clientele, enhancing overall customer satisfaction.

New York, New York, United States

• This role is to elevate our customer contact on a regular basis at the highest level, improves our customer satisfaction and retention, enhances Calero-MDSL’s revenue through cross and up-sells, and constantly.
• Improve customer satisfaction and retention. (100% client satisfaction)
• Elevate our regular contact at the highest level within our install-base customers (target C suite)
• Improve timeliness and relevance of communication between our customers and Calero-MDSL (no surprises)
• Identify and develop opportunities to sell add-on solutions maintaining and developing an active pipeline of sales opportunities.
• Take responsibility to lead all sales stages associated with opportunities leading to securing new Cross and Up Sell bookings working with other company functions as needed

New York, NY

• Frequently travel to customer sites for Quarterly Business Reviews and priority 1 process enhancement rollouts.
• Create a calendar of daily/weekly/monthly/quarterly commitments to clients. Hold team accountable for meeting those commitments, including dispute escalations, savings tracking/realization of savings, alert customers.
• Regularly create SOW document for up sell opportunities and drive signatures with customer and internal COO.
• Hold regular internal meetings with team members, identify any delivery hurdles and work actively with functional team leads to resolve issues
• Prioritize and oversee completion of ad hoc tasks raised by clients
• Escalate to client team as needed to help meet agreed deliverables

New York, NY

• Own a portfolio of porting projects which will be delivering transition management services to Vodafone’s highest value and most complex enterprise customers
• The Single Point of Contact for porting projects for both the end customer and all internal stakeholders
• Lead customer relationship during implementation and is responsible for the E2E Customer Experience throughout the ‘Implementation project lifecycle’
• Lead on the scoping and shaping of the project deliverables through consultation with the customer and the internal virtual project team.
• Provide regular F2F support to the customer at the customer’s sites throughout the project while acting as the “face of Vodafone” for the customer on all transition related issues
• Responsible for ensuring that account set up activities across a variety of systems are correctly implemented while ensuring appropriate commercial terms are applied to a customer’s account accurately and in a timely.

Sandy Hook, CT

• Manage 10+ on-site and international vendor resources providing 200+ customers with visibility into over $100M of global telecom expenses
• Accountable for electronic bill readers that load the data for entire business
• Created IADs and Change Request Documents enabling Development team to build Bill readers that run with reliability, minimizing disruption to operations
• Created and manage metrics to show performance of Feed Analyst to upper management
• Assist in the development of new data methods that will generate revenue and maintain profitability.
• Serve as escalation point on all data related issues regarding bill readers

Sandy Hook, CT

• Customer Implementations: Manage the initial Staging, Loading, and Testing of carrier data feeds for new customers. Hand off process to Operational Teams.
• Incident Management: Assess, investigate, review, and resolve carrier invoice loading exceptions.
• "Leading the Way" team member which was built with the aspiration of Employee Leadership Development while working in tandem to identify and provide cross-functional business solutions.
• Trained new Egypt TEM team of 6 on our US standard processes.
• Verify country tax percentages, surcharges, and invoice totals
• Load and test programmed reader scripts and PDF capture readers

Trumbull, CT

- Adjust payments of refunded claims received from UHC to refund payees through the PICK system.- Run all the necessary reporting to regulate and manage all payment and adjustment made from all payment systems (Oracle Financial's and PICK) to verify processing accuracy.- Review and retract overpayments made on claims to deduct from payees through the PICK.

Brookfield, CT

• Manage daily, weekly and monthly production of all communication elements for multi-faceted physician directed program.
• Responsible for all quality assurance in communications between clients and managed data and printing facilities.
• Use problem-solving skills to avert production errors.
• Perform quality assurance for over one hundred confidential medical documents each month.
• Manage the coordination and control of all internal job orders.
• Prepare daily electronic update for distribution to client and vendors.

Brookfield, CT

• Designed, developed, and implemented comprehensive patient communication program for multiple corporate clients
• Develop systems and maintain all operating business processes for: o Billing o Inventory maintenance and purchasing
• Lead multiple weekly project status meetings with forty participants.
• Train all new employees on project processes
• Prepared and presented strategic business processes to upper management.
• Develop, update, and maintain customer database with multiple components.

Brookfield, CT