Michael Morgan Email & Phone Number

Austin, Texas, United States

- Leverage extensive knowledge of game team processes and systems to centralize tools and services used by all SciPlay game teams worldwide.- Direct a team of 5 QA Analysts across the U.S., Ukraine, and Romania.Increasing understanding of database, API, and web testing.- Craft the QA process, test plans, and strategies for a new team.

Austin, Texas, United States

- Managed a team of 9 QA Analysts across 3 countries.- Transitioned our test plans from Excel to X-Ray in Jira for improved risk assessment, tracking, and time estimation. - Successfully transitioned the project to SciPlay Ukraine, leading the handoff of QA and Live Ops responsibilities while continuing to develop features and keep the game healthy.- Maintained crash rates below 1% for the entirety of my time on the project.

Austin, Texas, United States

- Collaborated with management to provide training on improved processes and assisted with the creation and maintenance of quality training.- Influenced game design and provided input during requirement gathering, sprint planning, and code reviews.- Designed, modified, and implemented testing strategies.- Provided interim producer support by triaging bugs and maintaining release schedules.- Led the QA Live Ops team, focusing on live game events, feature tuning, new art content… Show more - Collaborated with management to provide training on improved processes and assisted with the creation and maintenance of quality training.- Influenced game design and provided input during requirement gathering, sprint planning, and code reviews.- Designed, modified, and implemented testing strategies.- Provided interim producer support by triaging bugs and maintaining release schedules.- Led the QA Live Ops team, focusing on live game events, feature tuning, new art content, and dev tool updates.- Became an expert in Monopoly's dev tools, trained new QA, config managers, and product managers on configs and current feature implementations.- Managed testing environments and the configuration of new features for testing.- Tested and implemented configurations for the game's aggressive Live Ops schedule.- Trained the team on new features and changes to the dev tools. Show less

Austin, Texas, United States

- Started with no gaming industry experience and a passion for gaming.- Learned to contribute quickly with a small team and great mentors.- Assisted in the hiring process of QA members.- Simultaneously supported updated and legacy versions of Gold Fish Casino.- Successfully transitioned users to the new version seamlessly on all platforms.

Roaring Fork On Stonelake

I use my strong communication and adaptation skills to provide excellent customer-oriented experiences while contributing to a positive and team-focused work environment.

Evanston, Il

I started as a part-time expediter but quickly mastered a variety of roles, from serving and bartending to leading training, taking inventory, and coordinating private events.

- Represented the hotel and coordinated with Housekeeping, Room Service, Maintenence, and other departments to ensure seamless, consistent service for all guests. - I was commended consistently for going above and beyond to meet guests’ needs. - My customer service skills were also improved through various seminars and classes with the hotel, from "Mastering the Art of Service" to "Journey Ambassador."

Austin, Tx

- Worked in a fast-paced environment.- Built rapport and strong relationships with customers, co-workers, and management.- Provided excellent customer service to customers from around the world. - Maintained high sales of food specials and specialty drinks

- Trained and managed a team of photographers. - Used Photoshop and InDesign to edit and create images.- Delegated photo assignments adhering to a strict deadline.- Worked cooperatively with administrators, editors, students, and subjects.

- Advertised and sold subscriptions. - Managed the subscription list and budget. - Developed new sites for distribution with businesses and administration. - Delivered publications to various businesses and university buildings.

- Facilitated clients' development of computer skills and internet literacy. - Assisted clients in creating resumes, cover letters, and letters of interest. - Transported shelter children to and from day camp.- Cooperatively developed a plan of action for a special-needs child.- Developed programs to benefit and educate shelter residents.

- Designed and planned events in conjunction with university groups and other RAs. - Designed fliers and marketed events to students. - Provided support, advice, and care to first-year students in a co-ed residence hall. - Collaborated with professors and students in the Living Learning Community for first-year seminars.- Mediated and resolved conflicts between students. - Acted as a liaison to parents and students for university officials.

Ba, Communication Studies, English Minor, 3.5

Activities and Societies: University Newspaper Dean’s List 2008/2009. Studies in Visual, Interpersonal and Mass Communications.

Math And Physics

While living in Chicago, I took classes such as Multivariable Calculus, Elementary Differential Equations, and Physics, in order.