Areas of ExpertiseCustomer Relationship Management (CRM) – Direct Marketing Systems and Database Marketing, Customer Profiling, Segmentation and Targeting, Campaign Management, Sales Force Effectiveness and Automation, Call Center/Customer Service Processes and Technologies, Customer Self Servicing, B2B and B2C eBusiness Solutions, Channel Development and Integration, Knowledge Management and eLearning – Siebel, Oracle 11i, Clarify, PeopleSoft/Vantive, mySAP, E.piphanyEnterprise Resource Planning (ERP) – Materials Requirements Planning, Product Life Cycle Management, Order and Inventory Management, Return Materials Authorization Management, Supply Chain Management, Production Control, Field Service Management, Maintenance Strategies, Accounts Receivable and Payable Management, Product Migration, Workforce Performance Management, Employee Benefits Management, Payroll Management, Employee Self Servicing, Enterprise Performance Management and Balanced Score Card Reporting – Oracle, PeopleSoft, mySAPTechnology Infrastructure – Large Systems Integration, Enterprise Data Architecture and Data Warehousing, Data Mining, Data Migration and ETL, Voice and Data Networking, Telecommunications Billing and OSS, Systems Management Methodologies, UNIX SVR4, HPUX, Solaris, AIX, MVS OS/390 OpenEdition and Z/OS, Microsoft Windows 2000/NT/.NET, Middleware/EAI, CORBA, XML, Object Oriented Analysis and Design, Web ServicesBusiness Processes – Proposal Development, Government Contracting, Sales Funnel Management, Business and Technical Risk Management, Program/Project Management, Change Management, Business Process Modeling, Co/Outsourcing, Software Development Models, RUP, TQM, Six Sigma, Integrated Development Environments, SEI/CMM, ISO 9001 CertificationSpecialties: I have over 20 years of Information Technology development and Business Transformation experience. I combine my experience with advanced technologies, large systems integration, process methodologies, and business analysis to design and implement solutions that add business value for clients. I have experience in the Telecommunications, High-Tech Manufacturing, Insurance, Health Care, and Pharmaceutical Life Sciences industries.