Michael Moss Email & Phone Number

Liberty Lake, WA

Tacoma, WA

Maintenance and support of all central office equipment for ILEC including Metaswitch soft switch, multiplexers, LET terminals, optical network and power to both CO and remote terminals. Troubleshoot cable modem and DSL customer issues. Provide tier 2 support to technical support personnel on complex issues with customer phone, cable and internet. Review.

Snoqualmie, WA

Provide expert level diagnostic investigation for highly-complex issues and collaborate with peer support teams to resolve the issue in the shortest time frame possible. Provide technical leadership to engineers and technicians who are troubleshooting and repairing issues within the T-Mobile GSM, UMTS or Data Networks. Provide design recommendations to the.

Bellevue, WA

Management of configuration changes within the core network and perform data transcript changes according to establish MOP guidelines and procedures. Primarily responsible for global network updates of E911, mobile codes, LERG, and SIP IMT routing changes as well as trouble ticket resolution. Create and execute files to load mobile codes, short codes.

Snoqualmie, WA

Monitor multiple Nokia, Nortel, and Ericsson switches and BSCs/RNCs in West Network Operations Center. Coordinate network recovery efforts with internal and external groups such as the field, MSC, data operations, engineering, and vendor technical support teams which ensured the highest quality of service to customers. Trained and mentored new technicians.

Bothell, Wa -Redmond, WA

Monitor multiple Lucent 5ESS digital switches, ECP's and OMP's, Nortel DMS 100 switches, Ericsson switches and Nokia GSM surveillance of BSC and cell sites using NMS 2000 to detect and correct network faults. Use React to test DS1 spans to cell sites and Netanalyst to isolate trouble and dispatch as required. Create trouble tickets using Remedy and work.

Redmond, WA

Monitor multiple Lucent 5ESS switches and base stations. Assist field technicians with installation and provisioning of remote unit and ensure proper configuration and function. Monitor switch and base station alarms and create trouble tickets using AMS/Remedy system. Utilize Seibel, Openview, React and Gabriel systems to assist in monitoring switch and.

Seattle, WA

First tier support for all applications within the Business and Government Services and Mass Markets arena. Applications included all remote test systems, billing and work order systems, Windows NT, NMA, IWS, TEMS, OPS-INE, and other software/hardware issues. Team lead for Microsoft Office 97 application release to work centers. First point of contact with.

Seattle, WA

Coordinate test and turn-up of HiCap (DS1) circuits with outside technicians and contractors to meet completion dates. Utilize Advanced D4 channel bank testing capabilities, configure circuits in DACS IV and Titan 5500. Utilize standard DS1 test patterns to thoroughly test circuit prior to turn-up. Verify circuit designs are compatible with service.

Spokane, Wa-Seattle, WA

Configure TSQ-111 Communications Nodal Control Element van both analog and digital functionality. Test and provision high capacity multiplexed circuits and troubleshoot circuits using transmission test sets, oscilloscope, and T-berd test sets. Manage circuit installations and test media including satellite, microwave, troposcatter, UHF and HF radio. Assist.

Seattle, WA

Provision long-distance service orders for AT&T, Sprint and ATN Network carriers. Resolved service rejects for ATN Network. Process front-end rejects for 800 services. Created and maintained database in Excel and Word. Resolved trouble tickets for service outages and perform add, moves and changes within CIS Information System.

Telecommunications

Telecommunications,Criminal Justice