Michael Moss Email & Phone Number

Liberty Lake, Wa

Tacoma, Wa

Maintenance and support of all central office equipment for ILEC including Metaswitch soft switch, multiplexers, LET terminals, optical network and power to both CO and remote terminals. Troubleshoot cable modem and DSL customer issues. Provide tier 2 support to technical support personnel on complex issues with customer phone, cable and internet. Review vendor proposals for services and equipment for network expansion. Provision services for POTS, internet and cable services as well as business HPBX and other services. Troubleshoot GPON, Active E, MGCP, H.248, GR-303, SIP and other network protocols as issues arise. Work with vendors for support for problems with provided equipment.

Snoqualmie, Wa

Provide expert level diagnostic investigation for highly-complex issues and collaborate with peer support teams to resolve the issue in the shortest time frame possible. Provide technical leadership to engineers and technicians who are troubleshooting and repairing issues within the T-Mobile GSM, UMTS or Data Networks. Provide design recommendations to the relevant T-Mobile engineering organization to improve the customer experience or ease of operation long-term. Support is performed over a wide array of platforms in the network including HLR, MSC, BSC, RNC, BTS, OSS, VMS, LCS, ATM, IP, GPRS, WAP, SMS, MMS, WIP, E-mail or Game Download Services equipment. Primary interface between T-Mobile and vendors in order to manage day-to-day compliance to the support SLA. Review work order MOPs, load and validate new offers, changes and products into the data nodes including DUS, PCRF and NAP. Review and update current MOPs to ensure relevancy. Ensure compliance to Outage Reporting Process and collaborate with Engineering, Product Development and the vendor technical organizations when required in order to drive long-term product improvements. Utilize Unix, SOAP, XML, LDAP and perl interfaces.

Bellevue, Wa

Management of configuration changes within the core network and perform data transcript changes according to establish MOP guidelines and procedures. Primarily responsible for global network updates of E911, mobile codes, LERG, and SIP IMT routing changes as well as trouble ticket resolution. Create and execute files to load mobile codes, short codes, roaming partners, MSRNs, ESRKs, ESQKs, trunk additions and voicemail pilot numbers in Alcatel, Ericsson nodes. Knowledge of Nortel MSC’s routing and data transcript. Implementation and testing of new SIP/IMT routes with market switch and field technicians. Participate in on-call rotation for 24/7 coverage of SCM responsibilities. Load new and changed E911 PSAPs and test with E911 team to ensure call completion and that all pertinent data is received by the PSAP. Confident in working independently or as part of a team to develop and execute cost saving solutions within the network. Manage network configuration changes using Geoprobe, IRIS, Homer, IHLR, GMLC, LERG, Excel, Access, Alcatel WEM, CLI, and UNIX. Create load files for multiple call servers using Perl. Assist with network pooling and MGW re-home activities. Create SQL queries to obtain data from EDW for script and file creation as well as quickly access information for trouble ticket resolution. Complete work orders and trouble tickets to meet or exceed SLA.

Snoqualmie, Wa

Monitor multiple Nokia, Nortel, and Ericsson switches and BSCs/RNCs in West Network Operations Center. Coordinate network recovery efforts with internal and external groups such as the field, MSC, data operations, engineering, and vendor technical support teams which ensured the highest quality of service to customers. Trained and mentored new technicians in order for them to fully develop their potential within the NOC environment. Responded to all alarms generated including switch, BSC, cell site and other assigned platforms. Documented all outages and recovery procedures in Remedy in order to provide comprehensive input to trend events and establish effective restoration procedures. Assist field technicians, switch and vendor support technicians to resolve issues. Remote test DS1 and work with technicians and telco vendors to resolve transport issues. Coordinate outages to resolution in most expeditious manner. Utilize network fault surveillance tools such as Netexpert, Remedy, React, and Homer. Monitor Nortel DMS switches, IP Access BSC’s, TDOA, voicemail systems and GPRS functions. Escalate tickets to tier 2 when applicable. Key participant in new Network Operations Center tool releases and assist in implementing suggested improvements.

Bothell, Wa -Redmond, Wa

Monitor multiple Lucent 5ESS digital switches, ECP's and OMP's, Nortel DMS 100 switches, Ericsson switches and Nokia GSM surveillance of BSC and cell sites using NMS 2000 to detect and correct network faults. Use React to test DS1 spans to cell sites and Netanalyst to isolate trouble and dispatch as required. Create trouble tickets using Remedy and work closely with field and switch technicians to resolve network issues to ensure minimal impact to customers. Monitored cell sites Series II, Nokia and Flexent Micro cells for faults, attempt remote repair and dispatch technicians as needed. Operational checks and hand-off relevant information to oncoming shifts. UtilizeTCAM and Netcool alarm monitoring tools to create tickets and dispatch technicians. Participated in Salt Lake City market visit to work with switch and field technicians to further advance cooperation and understanding of NOC and field technicians and how to more effectively work trouble and maintenance issues.

Redmond, Wa

Monitor multiple Lucent 5ESS switches and base stations. Assist field technicians with installation and provisioning of remote unit and ensure proper configuration and function. Monitor switch and base station alarms and create trouble tickets using AMS/Remedy system. Utilize Seibel, Openview, React and Gabriel systems to assist in monitoring switch and base station alarms.

Seattle, Wa

First tier support for all applications within the Business and Government Services and Mass Markets arena. Applications included all remote test systems, billing and work order systems, Windows NT, NMA, IWS, TEMS, OPS-INE, and other software/hardware issues. Team lead for Microsoft Office 97 application release to work centers. First point of contact with new software/hardware releases. Create trouble tickets from customer calls using Remedy and attempt to resolve prior to escalation to tier 2 for support. Prioritize outstanding issues and work with appropriate managers for resolution. Analyze ticket database for process improvements.

Seattle, Wa

Coordinate test and turn-up of HiCap (DS1) circuits with outside technicians and contractors to meet completion dates. Utilize Advanced D4 channel bank testing capabilities, configure circuits in DACS IV and Titan 5500. Utilize standard DS1 test patterns to thoroughly test circuit prior to turn-up. Verify circuit designs are compatible with service requested using WORD documents. Record pertinent circuit levels for comparison should trouble arise. Use Lucent 5ESS or Nortel DMS switches to test/turn-up DS0 trunks. DS0 maintenance and provisioning of designed special services circuits including frame-relay 56k and 64k, DID, DOD, multi-point digital and analog data circuits. Usage of WFA/C, WFA/DI, WFA/DO, TIRKS and Heikimian test set.

Spokane, Wa-Seattle, Wa

Configure TSQ-111 Communications Nodal Control Element van both analog and digital functionality. Test and provision high capacity multiplexed circuits and troubleshoot circuits using transmission test sets, oscilloscope, and T-berd test sets. Manage circuit installations and test media including satellite, microwave, troposcatter, UHF and HF radio. Assist in configuring and maintaining LAN and WAN communication systems while deployed. Create and maintain circuit channelization database and configure circuits to spare facilities as required.

Seattle, Wa

Provision long-distance service orders for AT&T, Sprint and ATN Network carriers. Resolved service rejects for ATN Network. Process front-end rejects for 800 services. Created and maintained database in Excel and Word. Resolved trouble tickets for service outages and perform add, moves and changes within CIS Information System.

Telecommunications

Telecommunications,Criminal Justice