Michael Munro Email & Phone Number

United Kingdom

Developed and maintained detailed project plans, identified risks and dependencies, and implemented effective risk management strategies for project success. Successfully led and managed up to 60 diverse projects simultaneously, encompassing system implementation, software development and process improvement initiatives, ensuring adherence to goals, timelines, and budgets.Collaborated closely with cross-functional teams, stakeholders, and clients to define requirements, scope, and agree objectives. Conducted regular project status meetings, provided updates, and addressed concerns to maintain communication and alignment. Managed project resources, assigned tasks, tracked progress, and monitored team performance. Conducted evaluations, provided feedback, and facilitated professional development for enhanced productivity. Proactively identified and resolved issues, tracked metrics, and implemented corrective actions. Conducted project evaluations, applying lessons learned to improve future project delivery.

Conducted thorough site surveys, measurements and provided detailed quotations, building strong customer relationships based on personalised interactions and a deep understanding of their unique goals and requirements.Used my experience to meticulously plan and execute projects to the highest quality standards, consistently achieving exceptional results through careful attention to detail.Developed valuable relationships with distributors, utilising these connections to secure favourable material pricing.

Sydney, Australia

Managed the project processes of onboarding 56 hotels and 6000 suppliers to improve client operations and benefit from our supply chain expertise. Analysed each account to achieve client savings and increase revenue for our company.Established communication channels with suppliers for our client. Built relationships and managed the onboarding process.Collaborating at a national scale, ensuring a seamless transition from one system to another. Employed a diverse range of communication technologies to monitor project progress and swiftly address any challenges that arose.Delivered presentations and conducted training sessions for both clients and suppliers on our customised system. Sustained ongoing relationships and implemented processes to maintain business continuity during the transition to the new procurement platform, all whilst planning for the subsequent phases.

Newcastle Upon Tyne, United Kingdom

Conducted comprehensive research and project development from inception to the marketplace. Helped build processes to streamline the company. Successfully launched a new product to the UK market, with a £1million turnover in a 12-month period.Managed a team of case handlers, established performance targets, monitored, and developed their skills through training whilst handling various administrative responsibilities. Presenting results to senior management and directors. Resolved issues, ensured alignment of expectations, effectively handled complaints so that both the client and the team were united in their goal.

North East England

Owned and managed a dynamic artisan street food business, catered for festivals, weddings and parties. Formulated a highly successful new product. Marketed the business in an extremely competitive sector with limited opportunities to entry, ensured the business was viewed as a ‘must have’ at events.Built the business from scratch, creating a stylish popular brand which engaged with every customer to heighten product and brand awareness, promoting repeat business. Aided by a popular social media presence.Completed proposals to win business, negotiated with event organisers and suppliers for best possible price to increase profitability, whilst maintaining the accounts. Managing a 91% gross profit margin.Identified new sales channels, presented to local businesses to stock their premises.Designed an efficient service process, trained, and managed staff to accommodate multiple events simultaneously.

Newcastle Upon Tyne, United Kingdom

Organised auctions across Central England, managed staff to stage successful events. Generated new business and organised meetings with the business owners of reputable estate agents, attained their business then trained staff to sell the auction process. Acquired the business of vendors, kept in regular contact with all parties to maintain strong relationships. Managed a portfolio of 20+ estate agents, making sure they were active in sending new leads to replenish the stock that had been sold. Built strong relationships so that we could interact better.Targeted with selling 6 properties a month, I consistently hit target, my last month selling 12 bringing in £60,000 in revenue.

Newcastle Upon Tyne, United Kingdom

Promoted from local sales negotiator to deal with clients and business across the country. Sold properties, negotiated prices between vendors and applicants to hit targets. Sold both face to face and via telephone.Acquired new business from estate agents across the country. Trained and developed their valuers in this new sales method to incorporate auctions into their business. My previous role in the company involved managing lettings contracts, arranging maintenance for rented properties, marketing and negotiating on behalf of both parties.