Resource Planning Manager - Cabin Crew
Current
Sep 2024 - Present
AeroLeads people directory · profile
Michael Munro Email & Phone Number
Resource Delivery
at
British Airways
1 work email found
@ba.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Resource Delivery
Location
Greater Reading Area, United Kingdom
Company size
Who is Michael Munro? Overview
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Quick answer
Michael Munro is listed as Resource Delivery at British Airways, a with 24469 employees, based in Greater Reading Area, United Kingdom. AeroLeads shows a work email signal at ba.com and a matched LinkedIn profile for Michael Munro.
Michael Munro previously worked as Resource Planning Manager - Cabin Crew at British Airways and Resource Planning Executive - Cabin Crew at British Airways. Michael Munro holds Scottish Highers, Business Studies from St David'S Rc High School.
Company email context
Email format at British Airways
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{first}.{last}@ba.com
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AeroLeads found 1 current-domain work email signal for Michael Munro. Compare company email patterns before reaching out.
Profile bio
About Michael Munro
Experienced Customer Service Manager with a demonstrated history of working in the airlines/aviation industry. Skilled in Management, Customer Service, Airlines, Airports, and Customer Satisfaction. Strong support professional with a Scottish Highers focused in Business studies from St David's RC High School.
Listed skills include Customer Experience, Management, Aviation, Customer Satisfaction, and 7 others.
Current workplace
Michael Munro's current company
Company context helps verify the profile and gives searchers a useful next step.
British Airways
7 roles
Michael Munro work experience
A career timeline built from the work history available for this profile.
Resource Planning Executive - Cabin Crew
Apr 2024 - Sep 2024
Resource Delivery Executive - Cabin Crew
Jun 2022 - Apr 2024
Inflight Manager
Oct 2020 - Jun 2022
Customer Service Manager
Customer Service:Responsibility in delivering a safe onboard premium experience to customers ensuring expectations are exceeded to protect revenue. Team Management:Managing a team of 12 direct reports with end to end management in line with company people policies. Effective management of remote teams working in multiple time zones - managing conduct to ensure no impact to the brand. Developing others:Succession planning with direct reports and managing performance at monthly 121s. Commercial focus:Managing onboard perfromance in line with Customer Voice Targets and Operational Performance. To lead, inspire and motivate a team of up to 14 colleagues in the air. Engaging across multiple departments and working collaboratively with teams to benefit the customer.Coach:Experience in delivering Cabin Crew Apprenticeship training for New Entrant Cabin Crew programme.Upskilled in Safe Guarding procedures.Deliver leadership courses for Customer Service Managers and Cabin Crew who have achieved Senior Cabin Crew qualification. Experience in delivering facilitation training sessions. Self developer:Upskilling across the business into training delivery and skill bytes. Delivering new entrant training to delegates. Engaging colleagues on the brand and business plan to give them the skills to start an operational role with confidence.
May 2016 - Oct 2020
Cabin Crew
Aug 2011 - May 2017
Customer Service Manager
Managing checkout colleagues up to 60. Succession planning. Leading store teams on when Duty Manager / leading store team on customer service.
Aug 2005 - Jul 2011
Team & coworkers
Colleagues at British Airways
Other employees you can reach at ba.com. View company contacts for 24469 employees →
SS
Steve Saunders
Colleague at British AirwaysWest Midlands, England, United Kingdom
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JP
Jas Panesar
Colleague at British AirwaysLondon, England, United Kingdom
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JC
Jonathan Cox
Colleague at British AirwaysLondon, England, United Kingdom
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CA
Carlos Araujo
Colleague at British AirwaysMairiporã, São Paulo, Brazil
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EJ
Emma Jeff
Colleague at British AirwaysGreater Manchester, England, United Kingdom
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PB
Paul Berry
Colleague at British AirwaysGreater Guildford Area, United Kingdom
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TD
Tusi Deb
Colleague at British AirwaysGurugram, Haryana, India
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FL
Frank Lepand
Colleague at British AirwaysGreater Ipswich Area, United Kingdom
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SN
Stephanie Neves
Colleague at British AirwaysCroydon, England, United Kingdom
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JB
Julian Bourn
Colleague at British AirwaysWest Sussex, England, United Kingdom
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Steve Saunders
Colleague at British AirwaysWest Midlands, England, United Kingdom
View →
JP
Jas Panesar
Colleague at British AirwaysLondon, England, United Kingdom
View →
JC
Jonathan Cox
Colleague at British AirwaysLondon, England, United Kingdom
View →
CA
Carlos Araujo
Colleague at British AirwaysMairiporã, São Paulo, Brazil
View →
EJ
Emma Jeff
Colleague at British AirwaysGreater Manchester, England, United Kingdom
View →
PB
Paul Berry
Colleague at British AirwaysGreater Guildford Area, United Kingdom
View →
TD
Tusi Deb
Colleague at British AirwaysGurugram, Haryana, India
View →
FL
Frank Lepand
Colleague at British AirwaysGreater Ipswich Area, United Kingdom
View →
SN
Stephanie Neves
Colleague at British AirwaysCroydon, England, United Kingdom
View →
JB
Julian Bourn
Colleague at British AirwaysWest Sussex, England, United Kingdom
View →
1 education record
Michael Munro education
-
St David'S Rc High School
FAQ
Frequently asked questions about Michael Munro
Quick answers generated from the profile data available on this page.
What company does Michael Munro work for?
Michael Munro works for British Airways.
What is Michael Munro's role at British Airways?
Michael Munro is listed as Resource Delivery at British Airways.
What is Michael Munro's email address?
AeroLeads has found 1 work email signal at @ba.com for Michael Munro at British Airways.
Where is Michael Munro based?
Michael Munro is based in Greater Reading Area, United Kingdom while working with British Airways.
What companies has Michael Munro worked for?
Michael Munro has worked for British Airways and Sainsbury'S.
Who are Michael Munro's colleagues at British Airways?
Michael Munro's colleagues at British Airways include Steve Saunders, Jas Panesar, Jonathan Cox, Carlos Araujo, and Emma Jeff.
How can I contact Michael Munro?
You can use AeroLeads to view verified contact signals for Michael Munro at British Airways, including work email, phone, and LinkedIn data when available.
What schools did Michael Munro attend?
Michael Munro holds Scottish Highers, Business Studies from St David'S Rc High School.
What skills is Michael Munro known for?
Michael Munro is listed with skills including Customer Experience, Management, Aviation, Customer Satisfaction, Commercial Aviation, Airlines, Flights, and Airports.
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