Customer Service:Responsibility in delivering a safe onboard premium experience to customers ensuring expectations are exceeded to protect revenue. Team Management:Managing a team of 12 direct reports with end to end management in line with company people policies. Effective management of remote teams working in multiple time zones - managing conduct to ensure no impact to the brand. Developing others:Succession planning with direct reports and managing performance at monthly 121s. Commercial focus:Managing onboard perfromance in line with Customer Voice Targets and Operational Performance. To lead, inspire and motivate a team of up to 14 colleagues in the air. Engaging across multiple departments and working collaboratively with teams to benefit the customer.Coach:Experience in delivering Cabin Crew Apprenticeship training for New Entrant Cabin Crew programme.Upskilled in Safe Guarding procedures.Deliver leadership courses for Customer Service Managers and Cabin Crew who have achieved Senior Cabin Crew qualification. Experience in delivering facilitation training sessions. Self developer:Upskilling across the business into training delivery and skill bytes. Delivering new entrant training to delegates. Engaging colleagues on the brand and business plan to give them the skills to start an operational role with confidence.

Managing checkout colleagues up to 60. Succession planning. Leading store teams on when Duty Manager / leading store team on customer service.