Michael Murray Email & Phone Number

Delivering four distinct software programs, including quality management systems, training platforms, and Document Collaboration.Conducting in-depth virtual workshops to identify clients' business needs and customize software solutions to align with their goals.Collaborating with internal teams to ensure seamless system implementations, maximizing client satisfaction.Providing interactive training sessions to equip clients with the knowledge to operate the system effectively and independently.Building and nurturing strong, long-term client relationships, even during challenging circumstances.

Managed sales orders from external hospitals and local councils to create data solutions tailored to their needs.Developed strong relationships with various clients, leading to repeat partnerships and company-wide recognition for handling complex situations.Took on additional responsibilities during the pandemic, including training and supporting team members in new processes.Project managed up to 35 different projects at any one time.

Melbourne, Victoria, Australia

Specialised in resolving customer assurance issues, quickly becoming a subject matter expert.Acted as the main point of contact for the largest external telecommunications company in Australia.Led a project to in-house complex configuration-related issues, resulting in a 3-month reduction in processing time.Developed and implemented training programmes, ensuring data integrity and process efficiency.

Tiverton, England, United Kingdom

Planned track and circuit-based systems, managing materials and creating technical drawings.Designed sample cases for the sales teamContributed to layout planning for a new buildingProblem solved any delays with machinery or broken items to ensure minimal delay to the customer