Michael Neiman Email & Phone Number

Atlanta, Georgia, United States

Only Red Lobster in our Atlanta district to have positive YTD growth in both sales and guest count. Achieved success by ensuring every guest was visited by a manager, and leading the team by example in fulfilling guest’s needs to ensure return visits.

Athens, Georgia, United States

Created culture of accountability and aligned team performance with organizational mission. Applied positive attitude and strong work ethic to thrive in fast-paced team environment, leveraging extensive restaurant hospitality experience to serve as mentor. Provided training and developed employees to deliver friendly, exceptional service and great value to customers, building brand reputation and longevity through increased sales.

Douglasville, Georgia, United States

Oversaw team of 50 and prioritized building strong high-performing teams to mitigate industry-wide high turnover rates. Directed coaching and mentoring and applied effective communication and interpersonal skills to articulate performance goals and manage team member relations. Owned all budget and financial management, including bottom-line profit and loss (P&L). - Grew sales from $40K to $50K per week before pandemic by implementing sales strategy with high return on investment (ROI) that focused on relationship building and giveaways.- Enhanced overall restaurant performance by monitoring turnover and cost of goods and labor; focused on attracting and retaining top talent to improve hourly staff turnover from +200% to 85%–90% in 2019.

Jonesboro, Georgia, United States

Mobilized team of 50 and administered $2.6M budget. Developed future leaders, providing tools and growth opportunities to create impact in rapidly growing collection of restaurants. Spearheaded management of full P&L, inventory and workforce budgets, and sales projections in high-volume environment.- Recognized opportunity to leverage restaurant’s location to strategically build relationships with nearby businesses, increasing sales by over 10% year-over-year (YoY).- Attracted and retained high-powered teams to enhance service and cleanliness of restaurants.

Macon, Georgia, United States

Leveraged strong business acumen and staff team-building skills to hire, train, and retain exceptional teams to grow company. Directed day-to-day operations while designing sales and performance strategy and articulating goals for growth. Built reputation for great customer rapport and cultivating culture of accountability, respect, and transparency.- Reduced significant turnover and increased sales by almost 20%.

Buckhead, Georgia, United States

Owned overall performance of Buckhead restaurant operations, including customer service, food and beverage quality, financials, guest experience, and employee safety practices. Oversaw team of 120, including 6 manager direct reports. Devised and communicated strategic direction to achieve objectives in sales, costs, profitability, employee retention, guest service and satisfaction, food quality, and sanitation.- Drove local store and grassroots marketing initiatives to grow sales from $3.5M to $5M during tenure.

Asheville, Nc / Atlanta, Ga

Propelled front- and back-of-house daily operations to next level by providing both hands-on and hands-off leadership based on individual employee strengths. Upheld high employment quality standards consistent with brand, including hiring, developing, mentoring, promoting, disciplining, and terminating as appropriate. Engaged in community and market-related opportunities to extend restaurant reach and impact.- Boosted NC sales from $1.8M to $2.8M within 1 year and GA sales from $2.5M to $3.5M.- Revamped teams and hiring processes in both locations to retain strongest performers, reducing turnover to 45% in industry heavily comprised of high school and college students.

Miami, Florida, United States

Built long-lasting relationships as result of excellent people skills and drive to develop and position employees for career progression. Recruited by former mentee to provide leadership and excellent performance management in restaurant.

Miami, Florida, United States

Founded chain of 4 restaurants, sustained rapid growth, and successfully navigated initial public offering (NASDAQ: CHAR).

Miami, Florida, United States

Conducted multi-unit restaurant management of growing collection of restaurants. Progressed from general manager to director of operations for 5 restaurants, opening 4 additional restaurants, growing teams from 90 to 150, and boosting annual sales over $30M.