Michael Olmstead Email & Phone Number

Greenwood Village, Colorado, United States

Managed the review process of highly escalated legal, mediation, litigation, bankruptcy, disputes, appeals, In-Flight loans as well as verification of borrower(s) financial documents. Facilitated creation of financial profiles to determine appropriate loss mitigation options. Coordinated with external parties such as outside counsel and investors for best possible outcomes on behalf of borrowers. Oversaw the complete cycle of the pipeline, starting from application until the end date. Utilized creative problem-solving skills and extensive knowledge of mortgage loan servicing policies to identify and implement optimal solutions. Collaborated with investor and legal teams to develop manual modification solutions that deviated from standard guidelines. Suggests strategies for minimizing compliance risk while leveraging strong analytical/critical thinking skills; effectively prioritizes workload and manages multiple projects simultaneously.

Managed both inbound and outbound calls for accounts in loss mitigation, assessing borrowers' ability and willingness to pay. Provided customers with detailed information on necessary documents for possible resolution. Consistently achieved top performer status by efficiently managing portfolio. Analyzed financial documents such as tax returns, bank statements, pay stubs, and credit reports to determine borrower's ability to repay the loan. Conducted prompt evaluations on various loan types, including modifications, full payoff, short sales, forbearance requests, deferments, and Hardship packages for mortgagors. Determined the appropriate type of loans based on clients' needs and qualifications. Served as a key liaison between IT and operations, facilitating the successful launch of an innovative loan system. Monitored loan status throughout approval process and communicated updates to all parties involved in the transaction. Provided excellent customer service through timely response to inquiries from customers, lenders, realtors, attorneys. Created reports detailing progress made during the loan modification process. Collaborated with IT team to successfully integrate a new loan review platform.

Provided customers with necessary information regarding required documents for potential resolution of their accounts. Collaborated with borrowers, real estate agents, paralegals, title companies, and attorneys to facilitate Loss Mitigation workout options for SLS clients including modifications, short sales, and deeds in lieu. Increased borrower awareness of Retention and liquidation options, effectively guiding them through the initiation process Managed and facilitated both outbound and inbound calls for Retention and Liquidation accounts, ensuring timely progression of deals. Maintained a high standard of completeness and accuracy in all supporting documents submitted for Underwrite and Quality Assurance. Utilized strong analytical and problem solving skills to effectively determine priority areas for maximizing results within assigned portfolio. Demonstrated ability to speak professionally and pass QA compliance telephone audits.