Michael P. Email & Phone Number

Dublin, Ie

Dublin City, County Dublin, Ireland

Dublin, County Dublin, Ireland

• Developed deep knowledge within a complex product group.• Investigated and prioritized advertising issues, escalating to a specialist.• Owned tasks end-to-end until they are assigned to specialist.• Discerned product confusion from bugs, determine solutions.• Communicated issue resolution, technical resolution, workarounds.• Partnered with product group specialists to determine solutions to advertising bugs.• Facilitated a high-end customer experience related to support for advertising bugs.• Mentored team members and own product support areas.

Drogheda, Louth, Ireland

• Trained other staff members on troubleshooting and diagnosing problems.• Writing, editing, and revising training manuals for new and updated software and hardware.• Provided technical assistance for questions and problems via ticketing system.• Researched and implemented new cloud solutions.• Remotely accessing hardware or software for clients to resolve outstanding issues.• Received Training course on Microsoft PowerApps.

County Dublin, Ireland

• Supervised the off license section.• Handled all customer queries including serving customers including the floor, cash register.• Maintained all stock on display and organize all back stock for incoming deliveries.• Coordinated with the Assistant Manager on any changes to be made.• Trained any incoming staff on all floor procedures.• Participating in team meetings and assisting co-workers with tasks.