• Oversee the Systems and IC-QA functions of a 1.2 million sq. ft. building.• 170 associate base with peak staffing to exceed 325 with temporary associates.• Staffing and forecasting to ensure workforce is optimal to sales trend and business need.• Implemented multiple process flow modifications to improve pick productivity and ensure shipping accuracy and drive an improved customer experience.• Subject Matter Expert on GLS2 WMS supporting fulfillment center knowledge growth… Show more • Oversee the Systems and IC-QA functions of a 1.2 million sq. ft. building.• 170 associate base with peak staffing to exceed 325 with temporary associates.• Staffing and forecasting to ensure workforce is optimal to sales trend and business need.• Implemented multiple process flow modifications to improve pick productivity and ensure shipping accuracy and drive an improved customer experience.• Subject Matter Expert on GLS2 WMS supporting fulfillment center knowledge growth and assisting transition Dual-Channel eDC’s to our current OS. Show less

• Lead a staff of 12-70 associates in processing 5-35K orders per day.• Manage workload as well as communicate staffing needs to temp agency.• Drive engagement through mentoring, accountability and evaluation process.• 3 years of managing direct to customer Outbound Fulfillment and 1.5 years of IC-QA experience.

• Project Manager on WMS project. Working in partnership with an independent software company and an outside consulting firm. • Responsible for gathering business requirements, creating process flows, designing and testing of new system as well as training end users.• Part of the team to configure all components of the WMS to suit the business need.• Extensive travel to facilitate best in class service to end user and ensure proper change management.

• Staff, support and work with associates in area to complete workload on a daily basis in support of 110 stores.• Inbound and Outbound responsibilities in a 1.2 million sq. ft. building with over 2 billion in sales annually.• Develop associates to assume future leadership role.