Michael Page Email & Phone Number

Provo, Utah Area

I manage Ancestry.com’s seven-figure IT procurement budget for 5,000 employees, interns and contractors worldwide. My responsibilities include the following:1. IT Purchasing workflows: Using ServiceNow to define, simplify and automate IT purchases for onboarding, computer equipment bundles and enterprise software licensing.2. Enabling end users to purchase their own computer equipment and software licenses through Oracle B2B automation.3. Troubleshooting incomplete orders, resolving contract renewal issues (privacy and security concerns) and reconciling purchase orders and invoicesStrategic:- Finding more cost-effective ways to use and manage software licenses.- Negotiating favorable agreements with software and hardware vendors.- Standardizing toolkits to gain economies of scale.Efficient:- Surgically making IT infrastructure processes more efficient and cost effective.- Optimizing software licenses, saving the company hundreds of thousands of dollars.- Eliminated manual data entry redundancies and errors by designing automated data feeds between Oracle and ServiceNow.- Documented and optimized Ancestry.com’s AWS spend.Problem Solver:- Troubleshooting glitches in procurement workflows to ensure that end users have the hardware and software they need to do their jobs.- Clarifying statements of work for vendor agreements.- Adjusting and aligning, privacy, security and legal constraints.

American Fork, Utah

Helped hospitals and radiology clinics make the transition from film to digital images, including X-Rays, CT Scans, MRIs and ultrasounds. Set up servers onsite and trained radiologists and radiology techs on how to use Novarad’s imaging system.Compliant:- Followed HIPAA rules consistently and effectively.- Adhered to implementation checklists.Teacher:- Turned a complex imaging program into a manageable toolbox that quickly taught radiologies and techs how to use the new equipment.- Created self-help guides that explained key processes and reduced help desk calls by 30 percent.

Provo, Utah Area

Managed front-lines support to over 500 employees. Implemented a centralized database for tracking all incidents and provided self-help solutions, reducing calls to Help Desk by 60%. Negotiated site licenses with various vendors that reduced overall software spend by $250,000. Successfully defended the company from a Microsoft Software Asset Management (SAM) audit by providing documentation proving all necessary licenses were already purchased.

Orem, Utah

Provided front-line support for customers experiencing printing problems. Developed on-line training programs for customers reducing calls to support by 22%. Trained employees on the use of third-party databases which reduced average call lengths by 20% for entire team. Identified 42 undocumented software bugs and successfully designed and published work-arounds until bug fixes were implemented.

World-Wide

Served five years overseas providing critical intelligence to military units and national agencies. Managed all software to ensure copyright compliance and tracked all computers in two military units to ensure classified information was protected. Conducted continual needs analysis and effectiveness studies of intelligence collection procedures. Streamlined collection procedures and processes. Developed training programs for 350 staff.

Master'S Degree, Human Relations, 4.0 (A)

Activities and Societies: High Honor Roll

Bachelor Of Arts (B.A.), Political Science And Government

Activities and Societies: Air Force Reserve Officer Training Corps