Michael Papke Email & Phone Number

Twin Cities Metro Area

Completed various IT support contracts. Troubleshooting, repairs, server installs, etc. Projects include:1. Wells Fargo – As a Vendor Technician with BLM Technologies • Troubleshooting employee end-user issues in a Desktop Support role. • Performed Windows 10 migrations at approximately 30+ branch and office locations across Minnesota. • Assisted with a large scale printer replacement project within approximately 10+ office buildings. • Worked on numerous other smaller IT-related projects.2. Ameriprise Financial – Windows 10 Migration Technician • Collaborated with multiple teams to design a new process for the migration project. • Planned and executed the logistics for setting up and stocking the rooms that would be used in the migration process. • Trained and led a team of six contractors that completed the technical portion of the migration project. • Quickly built relationships across many teams within the company to accomplish all of this above expected standards and within the given time frame.

Greater Minneapolis-St. Paul Area

• Collaborated with two other leads to guide a team of over twenty contractors installing the workstations for a new building.• Executed a large-scale computer hardware inventory of the entire HCMC downtown campus, which involved coordinating with various departments; many of which had special protective and privacy considerations, due to much of the hardware being located within patient rooms.

Greater Minneapolis-St. Paul Area

• Fostered relationships with established customers to deliver needed goods in a timely manner to build trust and grow business.• Worked with a variety of vendors to locate hard to find and out of date items for customers.• Performed in multiple roles in order to obtain a wide perspective of how the company operates, allowing me to better serve customers with more accurate quotes and time-frames.

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

The IT-Ready program gives people the knowledge and skills they need for a successful IT career, then connects them to an on-the-job experience opportunity. IT-Ready not only focuses on the technical skills, but on the soft, professional skills that employers look for in a worker.

Bemidji, Mn, Usa

Greater Minneapolis-St. Paul Area

Bemidji, Minnesota, Usa

Bachelor’S Degree, Creative And Professional Writing

Activities and Societies: Founding member and Vice President of the BSU G.E.E.K. club (Gaming and Entertainment Enthusiasts Klub)..

Comptia A+ Certification