Michael Pierce Email & Phone Number

Salem, Oregon, United States

Intake Item Requests from all Departments of Public Works as well as the County Sheriff's Office. Once received, the Item Requests are reviewed and requested items are found per requestors specifications and ordered. Upon arrival of the requested item the requestor is notified via email, phone, and / or text that the item is ready to be picked up. Order various items to fulfill both inventory and special request needs utilizing the internet, phone, text, email, and in person communication.Manage all aspects of internal inventory to include but, not limited to new products, stale inventory, Max / Min's, receiving, issuing, stock location placement, pricing comparisons, product line acquisition, and audits.Establish and maintain strong rapport with Vendors and Customers to ensure the highest level of performance and productivity.Electronically, process invoices, upon receival, for billing and tracking purposes.

Albany, Oregon, United States

Ensured optimization and profitability of the day to day operation; managing the day-to-day operations of the Dealership Service Department. During current tenure, my team and I have attained record level profitability.Work closely with management to develop and optimize systems and procedures to continue business operations with reduced capacity during pandemic regulations.Established and maintained a strong rapport with both new and existing customers.Scheduled customers' vehicles for maintenance and repairs; facilitated the shop's daily schedule for vehicles in service.Check-in vehicles: notating specific vehicle information, asking questions to assist with the diagnosis process, entering the information into the Dealership's database.Build estimates for recommended maintenance and repairs and communicate that information via phone call, text, and email.Identify and encourage preventative maintenance needs to keep cars running at peak performance.Consistent follow-up with customers after maintenance and repairs are completed to receive feedback on customer service.Verify and work with current vehicle warranty coverage including both manufacture and third party service contracts.View status of vehicle recalls and ensure availability of parts needed to ensure work could be completed during the scheduled appointment.Arrange loaner cars for extended repairs.Worked closely with both the technicians and parts team to guarantee smooth operations.

Gilroy, California

Lead Service Writer for Davis Auto Care. Responsibility for ensuring optimization and profitability of the day to day operation. Responsibilities included, but not limited to:Oversee and manage the day-to-day operations of the Repair Shop. Work with the owner on daily business operations to facilitate business growth and improve shop profitability. Establish and maintain strong rapport with both new and existing customers. Schedule customers' vehicles for maintenance and repairs. Facilitate the shop's daily schedule for vehicles being serviced that day. Check in vehicles, notating specific vehicle information and entering it into the shop's database (Mitchell 1). Order parts for scheduled maintenance and repairs. Build estimates for recommended maintenance and repairs and communicate that information via phone call, text, and email. Follow up with customers after maintenance and repairs are completed to receive feedback on the service the customer received. Maintain a strong rapport with suppliers and negotiate price points for products. Establish, maintain, and monitor the shop's stocking inventory to include updating the Shops Inventory Database with Part Numbers, Descriptions, Stocking Levels, Costs, and Sell Values.

Gilroy, Ca.

District Manager and Individual Store Manager. In my capacity as District Manager, I was responsible for all aspects of running a successful retail operation over ten locations, including but not limited to: Managing all aspects of the employees’ life cycle, as well as the administrative functions of payroll, maintaining a successful P&L, managing inventory and successfully operating both a retail and wholesale business model. I had responsibility to be a “Product Knowledge Expert,” as well as establish and maintain quality rapport with all customers (both retail and wholesale). And of course, I had a responsibility to continue to successfully grow the business.I also worked closely with key Department Heads such as Training, Human Resources, Loss Prevention, Inventory Control, Store Design, and more in order to ensure all aspects of the business were running correctly.Furthermore, I was responsible for setting key goals for all locations under my charge on both a monthly and annual scale. As a Store Manager many of my responsibilities were similar to that of a District Manager but, on at a single store level.

Manage Employees, Manage Payroll, Manage P and L, Product Knowledge Expert, Instructor, Grow Business, Maintain a 50/50 wholesale and retail business, Hire and Terminate as needed, Inventory Control, Merchandising, Conduct both Opening and Closing Procedures, Receive Stock and Send back Returns, Establish and maintain positive rapport, Over see all store operations.

Receive in Stock, Put Stock away, Inventory, Set Product Lines, Maintain General Store Cleanliness, Help Customers by looking up parts as well as answer questions, Manage a Cash Drawer.

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies

Motor Transportation, Sergeant

While serving with the Marine Corp. I was a part of Motor Transportation. During my time I learned and executed the operation of military.

High School Deploma

Crisis/Emergency/Disaster Management

Completed IS-100, IS-200, IS-700, and IS-800 training courses.