Michael Pugh Email & Phone Number

Ystalyfera, Gb

Ystalyfera, Gb

Resolven, Wales, United Kingdom

Advising and assisting a fledgling not for profit custom motorcycle business supporting military veterans, ensuring correct procedures are in place and setting up their administration/front of house. Acting as lead for veteran support and affairs. The association is the first of its kind in the UK, allowing veterans use of the workshop facilities to work on their bikes, guidance where needed and a place where they can relax, talk freely and be amongst other veterans. We also organise charity ride outs and support many veteran events.

Wales, United Kingdom

Coordinating and leading a support group for Tri-Service veterans and their families, signposting to essential services including counselling, mental health and substance misuse. Liaison between service users and various charitable bodies (SSAFA and benevolent funds etc) to assist with funding. Also, coordinated charitable donations of furniture and assisted with housing forms to rehouse homeless veterans. Evenings and weekends outside of normal working hours.

Wales, United Kingdom

Responsible for the logistics of Wales Air Ambulance, quality control of inbound and outbound goods, arranging collections and deliveries of all furniture and household donations, coordinating all agencies within the charity, warehousing, transport, and retail to ensure a smooth and professional operation, maximising funds for essential services. Advising the charity on all manners of logistics, investigating, and implementing money saving strategies. Taking incoming calls from potential donators in a calm and empathetic manner, many of whom have suffered bereavement, loved ones moving into care facilities and suffering with mental health challenges. Completing large scale clearances assessments, route planning and vehicle loading to minimise waste. Serving as subject matter expert for logistics and E Commerce to the wider charity and assisting in strategic planning.

Resolven, Wales, United Kingdom

Responsible for overall management and operations of the business, including maintaining training, H&S, risk assessments, and company proceduresSuccessfully established the business as an internationally recognized custom and Harley Davidson specialist shop.Managed sales, parts, workshop, and custom designing with clients.Assessed and coached staff.Set up a mentorship program in partnership with social services and local schools, offering work experience for youths who were not engaging in secondary education and/or getting into trouble with the police and/or social services.

Swansea, United Kingdom

Supervised the parts, warranty, service and motorcycle sales departmentsActed as a parts advisor, delivering excellent customer service through enthusiasm, brand knowledge, and strong interpersonal skillsTransferred skills and work ethic to motorcycle sales, continuing to offer a personalized serviceServed as a warranty and service advisor, using a diplomatic and customer-focused approach to relax customers and handle difficult situationsContributed to a considerable increase in sales through implementing effective procedures and strategies.

Aberdare, Rhondda Cynon Taff, United Kingdom.

Responsible for overall management and operations of the business, including maintaining training, H&S, risk assessments, and company proceduresSuccessfully established the business as an internationally recognized custom and Harley Davidson specialist shop.Managed sales, parts, workshop, and custom designing with clients.Assessed and coached staff.Set up a mentorship program in partnership with social services and local schools, offering work experience for youths who were not engaging in secondary education and/or getting into trouble with the police and/or social services.

Worldwide

Over 20 years of experience in the Air Movements Trade, working with specialist units, tri-service establishments, foreign military personnel and governments, and in various locations worldwide.Received progressive and continuous management and leadership training throughout career.Promoted to shift team leader after only 3 years and was progressing ahead of peers at the time of departure.Experience in working within a team environment, and leading and managing teams.Served as Shift and Air Terminal Manager at RAF Brize Norton for over 4 years, with responsibility for 40+ staff and 600+ passengers at any given time.Acted as VIP Protocol Officer for 2 years.Responsible for tutoring, coaching and assessing staff.In the latter part of my career, served as a “trouble shooter” offering advice on better management and staff utilization, streamlining procedures, and resolving logistical challenges in the UK and overseas.Always welcomed personal development opportunities and volunteered for many military and civilian courses during career.Served operational tours in Croatia, Bosnia, Kosovo, Iraq, and Afghanistan, along with other support detachments in various destinations.

Foundation Degree, Mental Health Counseling/Counselor

Substance Misuse

Education record