Michael Queen Email & Phone Number

United States

Cincinnati Metropolitan Area

Mason, Ohio, United States

Develop training programs designed to support organizational strategic plan and objectives.Partner with Operations to ensure all managers understand the culture, quality standards, product, operating systems, and procedures to carry out daily tasks. Support the introduction of new products, procedures, marketing initiatives, training development, equipment.

Greater Milwaukee Area

Sheboygan, Wisconsin Area

As the BDC manager I oversee the business development center (BDC) for the Van Horn Automotive Group. The BDC department is responsible for setting appointments with potential buyers to meet with the sales representatives at one of our 14 dealerships we support. As the BDC manager, my duties include hiring and training these representatives, setting quotas.

Greater Denver Area

Provide training and coaching to a team of Quality Assurance analysts. Monitor performance and evaluate effectiveness of training presented to contact center employees.Create monthly results and trending reports for senior management and call center leadership, as well as targeted reporting for internal evaluation and external audits. Develop and maintain.

Greater Atlanta Area

Primary responsibilities included managing resources across multiple departments to ensure meeting project milestones.Running all Technical Training classes offered by ATCU.Create and test new classroom offerings including Public Speaking, Managing Smarter, and Project Management.Conduct training on all website changes to our internal employees.

Greater Atlanta Area

Developed and tested new training courseware from technical writing through deliveryOversaw a team of 6 instructors, monitoring training techniques and successTracked classroom performance for all subordinate instructorsSuccessfully improved instructor performance to achieve 9.5 satisfaction scores