Michael Rafferty Email & Phone Number

Tomago, New South Wales, Australia

Newcastle, New South Wales, Australia

Australia

- Formulated and completed full travel itineraries for >80 international corporate clients- Ensured compliance with all corporate clients’ internal policies and SLA’s met- Managed call and email enquiries- Managed all ticketing responsibilities on Galileo, Amadeus, and Sabre- Currently involved in business development, sourcing new clients in the Australian region

South Africa

- Secured distribution rights for KarTent South Africa (PTY) Ltd.- Performed all general management functions, including budgeting and financial planning- Collaborated on product design and strategy with international partners in the Netherlands- Sourced avenues for capital investment- Conducted market research and competitor analysis- Developed manufacturing and logistics partnerships- Procured additional components locally and internationally- Designed promotional resources for prospective clients- Developed and promoted KarTent brand through partnership with Sisco Promotions- Conceptualised KarTent competition app to drive new customer acquisition- Established route to market through festival partnerships and third party branding opportunities- Mentored and managed company intern

Cape Town Area, South Africa

- Designed and executed emergency travel itineraries for >50 corporate clients; up to 40 enquiries per day- Ensured compliance with all corporate clients’ internal policies- Achieved the lowest consultant error rate across the business in 2017- Assured quality of up to 20 agents’ enquiry data and managed 5 group mailboxes- Managed all ticketing responsibilities on Galileo, Amadeus and Sabre

Cape Town Area, South Africa

- Primary corporate consultant on ~10 key accounts- Managed all travel functions for groups and individuals and met monthly turnover targets of R500k to R1M+- Established and drove MICE (meetings, incentives, conferencing & events) Division in Cape Town- New business development; assisted with sourcing leads and managing existing key accounts- Managed conferences, team-building and events, catering for groups of 20 – 100+- Negotiated supplier rates in accordance with client budgets- Managed all ticketing responsibilities through Amadeus

Cape Town Area, South Africa

Responsibilities as above

Cape Town Area, South Africa

- Managed ~15 key accounts including Tafelberg Furnishers, Computer Mania & Audiovision among others- New business development; sourced leads, negotiated terms and facilitated progress through the sales funnel- Designed and sourced manufacture of product display units- Managed brand exhibition at Decorex and Home Makers- Sourced promotional products from China and managed import process

London, United Kingdom

- Managed all travel functions for ~10 corporate accounts and multiple repeat leisure clients- Drove team professional development by delivering regular systems and sales training- Facilitated monthly one-on-ones with 5 direct reports to manage targets and professional development- Conducted monthly performance reviews with 5 direct reports- New business development: assisted with sourcing and signing of prospective corporate clients- Met monthly commission targets of £5k+

Bachelor Of Mechatronics Engineering (Honours), Mechatronics, Robotics, And Automation Engineering

Matric

Activities and Societies: Rugby, Water polo, Cricket, AthleticsHigher Grade Matric Pass with Merit English, Afrikaans, Maths, Biology.

Project Management, Diploma

Start And Manage A Small Business